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I own a front loading washer serial #W10856086B. The washer…

Customer Question
Hello I own a...

Hello I own a front loading washer serial #W10856086B. The washer stopped mid cycle and won't open. We tried unplugging it and it still won't open.

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

I just gave you the serial number. It is less than a year old

Contractor's Assistant: Do you plan on doing the work yourself?

If possible. When the dryer broke down after 3 months. It took your organization 2 months to replace it!!!

Contractor's Assistant: Anything else we should know to help you best?

Have you figured out the make and model number from the serial number

Submitted: 4 months ago.Category: Appliance
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Answered in 2 minutes by:
3/7/2018
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,483
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

First you'll want to unplug the washer for 5 minutes and see if it resets (in case you didn't unplug it that long). If that doesn't work, remove the screws coming in from the back of the top panel. The top panel will then pull straight back, up, and off and then you can reach down behind the front panel to the bottom of the door latch. There is a plastic pull tab on the bottom of the latch you can pull down on to manually unlock the door.

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