Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Ice maker not working. Samsung 25.6 CF RF261BEASER Purchased…

Ice maker not working ...

Ice maker not working

Contractor's Assistant: What's the make and model? And can you guesstimate how old it is?

Samsung 25.6 CF RF261BEASER Purchased 12.23.17 from Best Buy. Was orgiinally working at time of delivery. Turned water off, when turning back on water dispenser working but no ice

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Wondering if something could have frozen while water was off

Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
3/7/2018
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,246
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question

If turning the water off has anything to do with the problem, it means that the water was turned off but the icemaker was still on causing the icemaker to keep cycling. There is a fill tube above the icemaker toward the back which fills up the icemaker and the nozzle that fills up the icemaker tends to freeze. You may have to unplug the unit for 24 hours to thaw out, or unplug the refrigerator and remove the icemaker then thaw out the fill tube with a hair dryer to thaw it out quicker. Re-install the icemaker and then plug the refrigerator back in (do not plug the refrigerator in without the icemaker plugged in or you'll get an error). Either way, those are going to be your options, or you can call warranty and they will fix the issue if you just tell them the icemaker stopped working and don't say it occurred from turning the water off.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 5 months ago
Thank you

No problem and good luck!

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,246
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,246
89,246 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

89,246 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Samsung 4-door refrigerator (purchased in 2010)
I have a Samsung 4-door refrigerator (purchased in 2010) that has a problem with the water dispenser. We came home from a one week vacation to find water everywhere and water pouring out the dispenser… read more
Brandon Nelson
Brandon Nelson
Appliance Repair Technician
Certificate
118 satisfied customers
I think I have a samsung, it is side by side, stainless
hi, I think I have a samsung, it is side by side, stainless steel, I don't know much else, except, that it is about 5 years old. It has run out of ice and I can't figure out why and how to make it sta… read more
Daniel
Daniel
senior service enginner
High School or GED
2,504 satisfied customers
We have a Samsung french door refrigerator with an in the
We have a Samsung french door refrigerator with an in the door ice dispenser and water. our ice dispenser is not working. There is no ice build up in the slot on the inside of the door. Can't feel any… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,345 satisfied customers
My Samsung 4 door refrigerator, purchased in oct. 2017.
My Samsung 4 door refrigerator, purchased in oct. 2017. Icemaker is making a loud noise when dispensing ice. I can't figure out how to open the ice container to empty. It seems to be frozen in place … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,164 satisfied customers
I have a Whirlpool sise by side model GS5SHAXT, 25.6 Cf that
I have a Whirlpool sise by side model GS5SHAXT, 25.6 Cf that is not filling but apparently has some water flow but has dripping and over spray into the compartment. Sensor light is blinking red. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My LG model # is LSXS26336D. I was told by a technician that
My LG model # is LSXS26336D. I was told by a technician that the ice maker needed to be replaced, which I did. Before I replaced it I was able to put ice in the bucket and dispense the ice from the ou… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have a Samsung RF4287HA and the ice maker has stopped
we have a Samsung RF4287HA and the ice maker has stopped working. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,246 satisfied customers
We have a three level Samsung Refrigerator. The ice maker
We have a three level Samsung Refrigerator. The ice maker all of a sudden does not dispense ice. I do not see how to take this apart. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We purchased a 5th wheel camper in March 2017 that has a
we purchased a 5th wheel camper in March 2017 that has a fullsized Whirlpool refrigerator with ice maker and water dispenser in the door. Water dispenses but no water to ice maker. Dealer unable to he… read more
lm0494
lm0494
7 satisfied customers
I have a kenmore refrigerator model 596.73503200. There is
I have a kenmore refrigerator model 596.73503200. There is condensation on the outside side panel at about the same location as the inside water dispenser. There is also a constant sound like air pres… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,246 satisfied customers
I have a Whirlpool 25.6 CF side-by-side refrigerator. The
I have a Whirlpool 25.6 CF side-by-side refrigerator. The ice maker works but does not dispense ice. The water dispenser does not work. And the light illuminating the front panel does not work. The in… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,246 satisfied customers
I have a 2004 whirpool gold side by side and the ice maker
I have a 2004 whirpool gold side by side and the ice maker stopped making ice. IT is type 26ssa/gs6shaxmq00/25.6 cu.ft.… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
My sub-zero does not make ice...nor do I hear water going into
My sub-zero does not make ice...nor do I hear water going into the part that supplies the ice maker. What shall I do?… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
I have a question about a Whirlpool Performa 19 cf refrigerator
I have a question about a Whirlpool Performa 19 cf refrigerator with the freezer on the bottom. The ice maker isn't making ice...water supply seems to be working, and I couldn't remember if the lever … read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
My ice maker no longer allows the water to come into the tray
My ice maker no longer allows the water to come into the tray to form ice. The water through the door works fine, as well as the mechanism on the ice machine, however no water and no ice.… read more
Summer
Summer
Post-Doctoral Degree
82 satisfied customers
I cannot get my icemaker to work. I have had some people look
I cannot get my icemaker to work. I have had some people look at it but with no luck. It was never set up right or something is connot connected right. I would like to get in touch with someone who un… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,246 satisfied customers
just acquired a samsung RS2545SH ,changed the filter but i
just acquired a samsung RS2545SH ,changed the filter but i am not getting any water to my ice machine or water dispenser.Is there something i can trouble shoot or something i should do?????… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
we have taken delivery of a new SMEG fridge freezer FA550XB12
we have taken delivery of a new SMEG fridge freezer FA550XB12 and although the water dispenser is working correctly the ice dispenser is not working. Is has been on for 2 days and the freezer / fridge… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x