Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Appliance repair

appliance repair
Ask Your Own Appliance Question
Answered in 3 minutes by:
3/7/2018
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,679
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Ask Your Own Appliance Question

I can help!

May I please have your model number so I am able to provide you with accurate, model specific information?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Kitchen Aid fridge KSC23C8EYY02
Current problem is the unit is not cooling on either fridge or freezer side. I unplugged the unit to reset and the fans will run but no cooling.

Is the compressor running?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
It was running when I reset the unit but I'm not sure if it kept running. Can't hear with the fridge pushed back into place.

How long was it unplugged for and how long has it been plugged back in for?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Unplugged for a couple minutes yesterday afternoon and it's been plugged in since.

Ah, okay. Can you access the back of the cabinet so we can verify if the compressor is running and, if not, if it is getting power or not?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
It will take me 5 minutes to get the fridge out

Sure, thank you!

Ask Your Own Appliance Question
Customer reply replied 4 months ago
I think it's running

If you feel it, does it feel warm and vibrating? It will be very important to know for absolute certain if it is for this issue.....

Ask Your Own Appliance Question
Customer reply replied 4 months ago
There's a cardboard panel at the bottom back of unit. If I remove this will it expose the compressor?

Yes, it will be right behind that panel, the big, round, black, ball looking thing.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
it's vibrating and warm

Shoot, that is not good. Please allow me just a few minutes to prepare some information for you, thank you!

Ask Your Own Appliance Question

If the compressor is running and it is not cooling at all, there is a problem in the sealed refrigeration system, likely a leak that has allowed the refrigerant to escape. Unfortunately, this is not a repair you will be able to complete. It requires very specialized tools and training and a federal license to handle the refrigerant. However, if less than 5 years old, it may be covered (or partially covered) under a limited sealed system warranty. Do you know when it was purchased or have the serial number so I may look up the manufacture date?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Purchased in 2012 so out of warranty. Is it worth repairing or should we look at a new fridge?
Customer reply replied 4 months ago
HR15016720

Well, repair can be expected to run about $400 + parts. Expected life is around 9 years, so at 6 years old, it is kind of a toss up. Personally, I would replace the refrigerator.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Thus far with this fridge the biggest problem has been the coils freezing up in the refrigerator compartment. Tyler helped me with this in October.
Do you have any brand recommendations for counter depth units based on your experience?

Well, Kitchen Aid is usually very good. Frigidaire is good, too, they all have their own issues, mostly electronics.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
In October Tyler suggested moving the temperature sensor from the "in" coil to the "out" coil (or visa versa- I can't remember which). I made this change and it's kept the unit from freezing up thus far. Could this have damaged the compressor over time?

No, not at all. The failure you now have is a very independent failure (not caused by anything in particular).

Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,679
Experience: Highly accurate diagnostician with over 30 years experience!
Verified
Kelly and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Thanks for your help.
Customer reply replied 4 months ago
Kelly I forgot to ask, if the compressor is running, does that rule out the run capacitor as a problem?

Yes, the run capacitor is optional, it doesn't even need to be on the start device. It was only added to help the efficiency of the compressor minimally to achieve a higher energy rating.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,679
25,679 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

25,679 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Whirlpool model GU2400 Dishwasher. The Clean light
I have a Whirlpool model GU2400 Dishwasher. The Clean light flashes 7 times the pauses and repeats. Manual say call a tech for service. What does seven flashes mean? … read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,205 satisfied customers
Maytag ref. the ref. runs for about 2wks. it will not stop
maytag ref. the ref. runs for about 2wks. it will not stop running but the temp. will keep goning up. The defrost thermstad has been change twice ,also the control board has been changed. Appericate a… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,205 satisfied customers
Whirlpool washing machine randomly ends cycles prematurely.
Whirlpool washing machine randomly ends cycles prematurely … read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,205 satisfied customers
The agitator on washing machine Model #LSN2000JQ1,Ser.
the agitator on washing machine Model #LSN2000JQ1,Ser. CL4218074, type 111 seems to be loose & making somewhat of a noise, how can this be corrected??… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,205 satisfied customers
Our frig makes a snapping crackling sound when it's running
Our Amanda frig makes a snapping crackling sound when it's running but is performing great though. Any ideas? … read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,205 satisfied customers
I also have a whirlpool top loading washing machine that i
I also have a whirlpool top loading washing machine that i bought 2015/2016 (new model). The "Lock" light is on and won't go off. As a result, I can't open the lid.… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,205 satisfied customers
I have a new whirlpool top loader. W10783951A that I
please. I have a new whirlpool top loader. W10783951A that I accidentally dropped some very small nails into. They are under the center piece. I can see them in the crack. I don't want to use the wash… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,205 satisfied customers
My stove quit working the burners won't heat along with the
My stove quit working the burners won't heat along with the oven there power just not getting hot… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,205 satisfied customers
Cabrio platinum stops at 13 min, wont spin out often
cabrio platinum stops at 13 min mark , wont spin out often displaying uL , which I understand to be unbalanced load , but how to pin point exact component failure?… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,205 satisfied customers
I have a Quiet Power 3 GE dishwasher which is not working.
I have a Quiet Power 3 GE dishwasher which is not working. Who is able to look at it and repair it for me? Are there any GE technicians in the Boynton Beach Florida area? Can you provide me with the n… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,205 satisfied customers
Will not connect as it usually has for years so will not
will not connect as it usually has for years so will not work...iisit time for a new purchase.… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,205 satisfied customers
How to remove and replace part W10595570. already have door
how to remove and replace part W10595570. already have door removed and touch control board removed.… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,205 satisfied customers
REPLACED MY HEATER ELEMENT ON MY WHIRLPOOL DUET DRYER AND
REPLACED MY HEATER ELEMENT ON MY WHIRLPOOL DUET DRYER AND WHEN I SWITCH IT ON IT NOW HEATS BUT SMOKES… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,205 satisfied customers
Need a refrigerator repair man by today in Montauk NY if
Need a refrigerator repair man by today in Montauk NY if possible! electrolux fridge door not closing and sealing, alarm keeps going off… read more
JohnF2015
JohnF2015
High School Diploma
1,239 satisfied customers
I have a Kitchenaid Classic Mixer that needs repair. The motor
I have a Kitchenaid Classic Mixer that needs repair. The motor keeps running out. I currently live in Bolton and was wondering if there is a repair place close by.… read more
DTech80
DTech80
Appliance Technician
Apprenticeship
730 satisfied customers
I have a Thermador GSV30CV. The snorkel up/down switch is not
I have a Thermador GSV30CV. The snorkel up/down switch is not working (part# XXXXX I pulled it out and cleaned it as best that I could. It now will go up but not down. A replacement part is no longer … read more
Pitstop Appliance
Pitstop Appliance
Technician
57 satisfied customers
7 cup food processor has worked fine...but, wont start. Tried
7 cup food processor has worked fine...but, won't start. Tried different plug, 're-assembling. Help.… read more
Pitstop Appliance
Pitstop Appliance
Technician
57 satisfied customers
I have a Bosch model SHU5315uc/U2 dishwasher. In the past it
I have a Bosch model SHU5315uc/U2 dishwasher. In the past it took a very long time to run thru a regular cycle. Now it is stuck at 83?? Minutes??. I am handy with repairing things,is this something I … read more
Pitstop Appliance
Pitstop Appliance
Technician
57 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x