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My ice maker is not making ice. Krfc300ess01. If I can. It…

Hi, My ice maker...

Hi, My ice maker is not making ice.

Contractor's Assistant: What's the make and model? And can you guesstimate how old it is?

Krfc300ess01

Contractor's Assistant: Do you plan on doing the work yourself?

Yes if I can

Contractor's Assistant: Anything else we should know to help you best?

It is a year old

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Customer reply replied 5 months ago
when do I get a refund?
Answered in 8 hours by:
3/7/2018
Melissa Martin
Melissa Martin, Home Appliance Technician
Category: Appliance
Satisfied Customers: 110
Experience: Owner at Major Appliance 38 years Experience
Verified

Hello my name is ***** ***** I will assist you with your Ice maker trouble. I am sorry for the long wait, it has been hectic. Can you tell me if the fan is running in the freezer? Also, can you put your finger into the ice tray of the ice maker and see if there are cubes in there or water. Thank you I am here to help.

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Customer reply replied 5 months ago
There are cubes that have been there not current. Can’t tell if the fan is running will listen.
Customer reply replied 5 months ago
Fan is working I hear it now
Customer reply replied 5 months ago
I paid $5 I expect a prompt answer.
Customer reply replied 5 months ago
Any help?

You ice maker will have to be replaced. I am sorry for the delay but, it does require time to look up things to give the correct answer and no some half bake reply. I am sure for your $5.00 that you would like a corrected answer. The part number for your ice maker part number is ***** If you need help after you get the ice maker to install it, I will be here to assist you. You you no longer need further help please rate me. Thank you and have a wonderful day.

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Customer reply replied 5 months ago
That’s an easy answer. Is there no repair available?

The repair is to replace the ice maker , once you have gotten the ice maker, the part number I gave you, if you need help to install it I am here to assist.

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Customer reply replied 5 months ago
Please refund my $5 since I knew I could replace the part and you were of no help.

I do not give refund as i do not take the money . I had to diagnosis before I could tell you anything. You must speak to the Justanswer website moderator not me.

Melissa Martin
Melissa Martin, Home Appliance Technician
Category: Appliance
Satisfied Customers: 110
Experience: Owner at Major Appliance 38 years Experience
Verified
Melissa Martin and 87 other Appliance Specialists are ready to help you
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Melissa Martin
Melissa Martin
Melissa Martin, Home Appliance Technician
Category: Appliance
Satisfied Customers: 110
110 Satisfied Customers
Experience: Owner at Major Appliance 38 years Experience

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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