Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Sorry pearl. Ijust was talking to you about kemore elite…

Customer Question
Sorry pearl. Ijust was...

Sorry pearl. Ijust was talking to you about kemore elite horizontal freezer but i was having troubles for payment. could you re direct the process

Contractor's Assistant: What's the make and model? And have you checked the settings recently?

We have been trying to work the setting but it is useless. sorry but i do not have any model info.

Contractor's Assistant: Do you plan on doing the work yourself?

Just for the controller

Contractor's Assistant: Anything else we should know to help you best?

Display on but inner temp above 37

Submitted: 3 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
3/7/2018
Appliance Technician: Kelly, Appliance Technician replied 3 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,438
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

May I please have your model number so I am able to provide you with accurate, model specific information? The model tag is in the freezer on a side wall.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
kThe issue is that the data plate is washed and we can not really see any info
Customer reply replied 3 months ago
no kelly i do not need the call.
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Ah, shoot, okay. Can you post a picture of that tag maybe because there are many different controls. Is the control not working or what is the trouble you are having with it?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
the control is on. but it show a demo sign that we dont find the way to remove it . could it be the issue
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Okay, let me see what I can find for you. Please allow me just a few minutes to prepare some information for you, thank you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Unplug the freezer. Press and hold the Up and Down keys simultaneously and plug it back in. Does the behavior change?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
no kelly .nothing happens
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Hmm, what exactly is on the display right now?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
on the upper part it shows the set point temp and in below it only says demo
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Press and hold the Up and Down keys simultaneously for about 10 seconds, any change?

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

If you have a set key, hold it and the + key and see what happens. There are several ways depending on the control....

Ask Your Own Appliance Question
Customer reply replied 3 months ago
up an down keys do not work. no set key we tried the only options. we just sent you a picture of the controller
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Did you use the ADD FILE tab?

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Okay, it hasn't shown up yet.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
i ill do it again
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Sorry for the hassle.

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Got it now, thank you! Please allow me just a few minutes to prepare some information for you, thank you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

If you would be so kind, would you please remember to rate my service USING THE STAR SCALE at the top or the bottom of the page before you leave today? You may post back at anytime with follow up questions. Please let me know how I may earn your 5 star rating! Thank you so much!

Ask Your Own Appliance Question
Customer reply replied 3 months ago
kellywe just followed the steps but it still shows the demo sign
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

The main control is faulty then and will need to be replaced. Please allow me just a few minutes to prepare some information for you, thank you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

The link below is to the part you will need! To replace it, use a stiff putty knife under the edges of the control to pop it out of place. The new one will plug in and pop into place.

CLICK HERE

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,438
25,438 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,687 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

25,438 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Both the refrigerator and the freezer are not as cold as
Both the refrigerator and the freezer are not as cold as they should be. The freezer is not freezing. … read more
Kelly
Kelly
Appliance Technician
25,438 satisfied customers
Model FFU14F5HWN freezer. setting is on 2 it is freezer
Model FFU14F5HWN freezer. setting is on 2 it is freezer everything solid therometer reads -9 … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,687 satisfied customers
Drawer freezer of KitchenAid fridge freezer icing up. Where
Drawer freezer of KitchenAid fridge freezer icing up. Where is autodefrost setting? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,687 satisfied customers
Amana bottom freezer refrigerator. Freezer is working fine.
Amana bottom freezer refrigerator. Freezer is working fine. Refrigerator compartment was barely keeping cold for a few days. I played around with Temp. settings and cleaned coil. Suddenly, a couple da… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,687 satisfied customers
I have a Kenmore elite top mount freezer. The freezer and
I have a Kenmore elite top mount freezer. The freezer and fridge seem to be working fine just doesn't get as cold as it should. According to fridge thermometer freezer is about -10C. (should be -15-20… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,687 satisfied customers
Refrigerator is not as cold as it should be, but freezer
Refrigerator is not as cold as it should be, but freezer still seems okay (ice it still hard and clear, frozen goods are hard.) Fridge is 60 degrees? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,687 satisfied customers
I have a GE refrigerator / freezer and the freezer drawer is
Hi I have a GE refrigerator / freezer and the freezer drawer is stuck and will not open. Is there a locking mechanism on the unit? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,687 satisfied customers
We have an older frost free refrigerator/freezer (freezer on
We have an older frost free refrigerator/freezer (freezer on top). I have problems with the freezer constantly freezing over and not defrosting as it should. Why is this happening? (The last time I de… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
12,914 satisfied customers
The freezer is frozen up. Wrt511szdw whirlpool top freezer
we are having issues with the top freezer of this new refrigerator and need to know what we should do to control the temperature. … read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
12,914 satisfied customers
I have a mcbm902s refrigerator/freezer unit and the freezer
i have a mcbm902s refrigerator/freezer unit and the freezer is cold but the refrigerator is warm. The cold air is not getting to the refrigerator and the coils in the freezer are iced over … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,687 satisfied customers
Freezer is leaking water and freezes on bottom of freezer.
freezer is leaking water and freezes on bottom of freezer … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,687 satisfied customers
My Frigidaire Refigerator/freezer Model FGHS2631PF2 freezer
my Frigidaire Refigerator/freezer Model FGHS2631PF2 freezer circulating fan will not run. I checked voltage on the 4wire supply plug and get about 1.5 or 2 volts between two of the 4 wires to the yell… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
Refrigerator and freezer not cooling items in freezer and
Refrigerator and freezer not cooling items in freezer and ice melting … read more
Kelly
Kelly
Appliance Technician
25,438 satisfied customers
Freezer section not cooling enough. Freezer not cooling.
Freezer section not cooling enough JA: What's the make and model? And have you checked the settings recently? Customer: Freezer not cooling JA: Do you plan on doing the work yourself? Customer: Just c… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
12,914 satisfied customers
Frigidaire upright freezer. FFU17FC5CW4. Bottom of freezer
Bottom of freezer cold, top not so cold. Thermometer reads 23 degrees F in empty freezer. Evaporator fan tests ok.… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,602 satisfied customers
Frigidaire upright freezer. FFU17FC5CW4. Bottom of freezer
Bottom of freezer cold, top not so cold. Thermometer reads 23 degrees F in empty freezer. Evaporator fan tests ok.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,687 satisfied customers
Freezer is fine fr. Amana ABB192ZDES. Freezer works but
freezer is fine fr JA: What's the make and model? And have you checked the settings recently? Customer: amana ABB192ZDES JA: Do you plan on doing the work yourself? Customer: yes JA: Anything else we … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
My side by side fridge /freezer, freezer is cool but not
my side by side fridge /freezer, freezer is cool but not freezing, fridge side, upper half is cool, lower half, veg drawers and lower shelves are freezing. Is this reparable or should we shop for a ne… read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
110 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x