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My washer stopped spinning all of a sudden so I have water…

Customer Question
Second opinion] My washer...

Second opinion] My washer stopped spinning all of a sudden so I have water just standing in the machine. The read out on the front says "IE" can you tell me what that means? I do not have an instruction manual,

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

DAE WOO DC. Model # DWD WD1352-WC

Contractor's Assistant: Do you plan on doing the work yourself?

No I'm not able to do that, what is wrong with it? Can you tell me what "IE" means? Thank you

Contractor's Assistant: Anything else we should know to help you best?

There are other codes I don't know, but not right now. I just want to get the water out of the machine. What is it going to take to do that?

Submitted: 4 months ago.Category: Appliance
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Answered in 1 hour by:
3/6/2018
Appliance Technician: Gavin, Home Appliance Technician replied 4 months ago
Gavin
Gavin, Home Appliance Technician
Category: Appliance
Satisfied Customers: 194
Experience: Whitegoods Engineer
Verified
Hi there, I’m Gavin and I can help you with your error code. An ie error is a water fill error which occurs when the machine is not able to draw water. However you mentioned above that the water is stuck in the machine is that right?
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Customer reply replied 4 months ago
that's right it will not spin
Customer reply replied 4 months ago
A repairman has been scheduled, so I don't need any more service from you. Thanks.
Appliance Technician: Gavin, Home Appliance Technician replied 4 months ago

Ok no problem. There are a few quick and easy steps that may get you back up and running though. However I totally understand if you'd prefer to wait for your engineer.

Many Thanks

Gavin

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