Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a washer wtw4950xw which is not draining. it stopped…

I have a washer...

I have a washer wtw4950xw which is not draining. it stopped on my wife. If you turn it on you just hear an electrical tapping or hum. nothing happens.

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Whirlpool wtw4950xw

Contractor's Assistant: Do you plan on doing the work yourself?

Possibly

Contractor's Assistant: Anything else we should know to help you best?

I don't think so

Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
3/6/2018
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,507
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question

Typically this issue means that your drain pump is just jammed but it's possible it could have failed and may need to be replaced. You'll have to tip the washer backwards or forwards to access the drain pump underneath but first you need to remove as much water as you can with a wet vac or using a cup and towels. Remove the pump and check for a blockage. If you find nothing then replace the pump--otherwise remove the debris and try again. Below is a link to the drain pump for your model number.

CLICK HERE for drain pump

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
hello thank you for your help it is 5 star

No problem. If you need anything else, just let me know. There is a video at the bottom of the link I gave you as well which shows you how to replace the part or remove the pump to check for a blockage.

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,507
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,507
88,507 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,507 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,457 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
We have a Whirlpool Duet washer and dryer, about three years
We have a Whirlpool Duet washer and dryer, about three years old. While I had the water to the house turned off to fix an outside hose bib, my wife started the washer. After coming back into the house… read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
326 satisfied customers
Maytag Bravos stopped awith 1 minute left in spin cycle. Washer
Maytag Bravos stopped awith 1 minute left in spin cycle. Washer sensor hums but nothing is happening even after emptying washer.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,507 satisfied customers
i have a whirlpool wtw4950xw and im in diagnostic mode trying
i have a whirlpool wtw4950xw and im in diagnostic mode trying to get a definition for a flashing sensing light and spin light. then i turn the knob once more clock wise and just the sensing light flas… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,507 satisfied customers
Re. Whirlpool Duet Sport Washer... Model number #WFW8400TW00
Re. Whirlpool Duet Sport Washer... Model number #WFW8400TW00 I have no operating functions. I took an amp reading while unit was engaged in both the quick wash and drain cycles. Output was only 1.3 am… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,507 satisfied customers
I have a whirlpool washer & it was running & was filled with
I have a whirlpool washer & it was running & was filled with clothes. All of a sudden it made a clicking noise & stopped. I tried several times & the motor just hums.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,507 satisfied customers
My washing machine isnt working. It is filled with water,
My washing machine isn't working. It is filled with water, but won't start agitating. Who can I call to come take a look at it? In Regina, Sk.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,507 satisfied customers
we have a Whirlpool Cabrio HE washing machine # XXXXX
we have a Whirlpool Cabrio HE washing machine # XXXXX that is about 2 years old which stopped working. there is power to the machine but it just hums and doesn't go into a cycle. When I hit start, the… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,507 satisfied customers
whirlpool estate washer tawx7oojq3 i was washing pillows in the machine and the washer sto
whirlpool estate washer tawx7oojq3 i was washing pillows in the machine and the washer stopped working it will not spin out or empty water… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,507 satisfied customers
Our washing machine WFMC3200UC/01 FD8404 904604 is displaying
Our washing machine WFMC3200UC/01 FD8404 904604 is displaying an error message "E:04". The drain hose is completely clear. and when we restart the draain program we don't see or hear anything happenin… read more
MRANSWER
MRANSWER
TECHNICIAN
Bachelor\u0027s Degree
6,158 satisfied customers
my dishwasher will not drain. even when I cancel a cycle,
my dishwasher will not drain. even when I cancel a cycle, it will not drain. Is this a control panel problem?… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Well its Christmas morning and my Bosch Axxis washer #WAS2016UC
Well it's Christmas morning and my Bosch Axxis washer #WAS20160UC won't complete its wash cycle, yet again. This unit is two years and one month old. It stops and flashes two warning lights (the Wash … read more
SubZero_Wolf Expert
SubZero_Wolf Expert
Appliance Repair Tech
Vocational, Technical or Trade Scho
340 satisfied customers
I have a kitchenaid kaws700g washing machine. the unit will
I have a kitchenaid kaws700g washing machine. the unit will wash (agitate), but not spin and drain. it does not sound like the motor is running for the spin cycle so I have not opened up to replace co… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
My Whirlpool washing machine is not draining water. Help
I have a Whirlpool washing machine model# lsq8543jq0. My problem is prior to rinsing, the machine doesn't drain. When manually setting the knob to rinse cycle, the machine just hums that is it. Also o… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
I have a Kenmore Ultra Wash dishwasher. The Model number sticker
I have a Kenmore Ultra Wash dishwasher. The Model number sticker has fallen off but it is a model 15951,55 or 58 according to the owners manual. Water won't drain from the dishwasher. The electric con… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a 5 yr old Whirlpool Washer that doesnt spin all of
I have a 5 yr old Whirlpool Washer that doesn't spin all of the time. Am I looking at a motor and/or capacitor problem?… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
whirlpool design 2000 half way through washing cycle, washer
whirlpool designXXXXXthrough washing cycle, washer stops half full of water on med. load. it wont drain , if i turn it spin and hold lid switch i can hear a humming but still no action.… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
I have a maytag top loading washer that makes a humming noise
I have a maytag top loading washer that makes a humming noise before it will start this happens at the beginning after the water fills and also on the rinse/drain cycle and the spin/drain cycle. If I … read more
Dave
Dave
Master's Degree
291 satisfied customers
Hi I have a whirlpool top loading washer. Its an imperial
Hi I have a whirlpool top loading washer. It's an imperial model #LLN8244AWO. That just stopped working. I checked the breaker box and all circuits are fine. when I pull the dial to the on position th… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x