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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a kenmore 500 series washer, I am unable to pull the

Customer Question

hi, I have a kenmore 500 series washer, I am unable to pull the tub out due to the washing plate I have taken out main screw but will not pull out, tried screw driver to assist, but stuck
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: C52241064
JA: Do you plan on doing the work yourself?
Customer: I did lol But cannot get the washer plate in the tub to come off
JA: Anything else we should know to help you best?
Customer: that it, stopped draining. live on a farm with hay, wanted to remove tub and clean. but stuck now I could also scheduled onsite technician
Submitted: 8 months ago.
Category: Appliance
Expert:  Master Tech replied 8 months ago.

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient.
Also the website will send you a phone call offer that is not from me!

Can I please have the Full model number of the unit to better assist you ?

The model number is ***** the lid at the rear of the opening on top loaders .If you open the washer lid ,
the model /serial tag is at the rear of the opening on the washer itself.

Customer: replied 8 months ago.
model C52241064
Customer: replied 8 months ago.
there
Expert:  Master Tech replied 8 months ago.

Thank you!
Give me a few minutes to pull up information on this model.
I am helping you along with other customers so there may be a delay in responses to do not panic just wait for my reply thank you.

Expert:  Master Tech replied 8 months ago.

this C52241064 is not a model number .

All Sears model numbers are 10 -11 digits long and look like 123 .(###) ###-####/p>