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Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question if you are still needing help that is?
have you tried running a cleaning cycle on your unit? I am sorry if you feel you are getting the run around I can assure you that is not what I am doing. If the site offers the phone call and what not its not from me so no need to feel the need to accept that. Have you tried running a vinegar cleaning cycle on the unit itself? Also have you cleaned the spray arms? Do you have hard water in your area? How long have you had this dishwasher?