Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a cabrio washer that goes into Unbalance load when it…

I have a cabrio...

I have a cabrio washer that goes into Unbalance load when it starts to spin even if there no load in it

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Whirlpool cabrio model WTW6200VW0 10 years old

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
3/6/2018
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 86,325
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question

If the washer gets out of balanced even without a load inside, you will need to replace the suspension rods for the tub. Below is a link to the part you'll need to order and replace for your model number as well as a video that shows you how to replace the rods.

CLICK HERE for part

CLICK HERE for video

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
Tyler Z none of the rods are broken is there a switch or something operateing it that could be bad

The rods won't look broken. They just get weak. But are you saying the unit is actually giving you an error code? If so that may be something else, give me time to type.

Ask Your Own Appliance Question

If you're getting an OL or UL code, the most common problem is a nut below the inner tub that needs to “float”. Floating is when the tub fills up with water to a certain level the inner basket will rise about 1 inch from the center agitator. What this does is disengage the basket from the motor so that the agitator can rotate independently from the basket. If the basket does not float then when it tries to agitate the whole basket will turn back and forth at the same speed as the agitator and this will cause the OL/UL error code.

To fix the problem if the basket is not floating you will have to take the washer apart. Below are the steps to follow if you are mechanically able to tackle it:

1. Unplug the power cord

2. Lift the top of the washer up, to do this there are 2 latches in the seams between the top and
the bottom sections. These latches are about 6 1/2 inches from the right side and left side of the washer. You need to insert a small screwdriver (be careful not to scratch the paint) and push the latch while lifting the top section.

3. The top will actually fold back leaving the inner tube fully exposed. Support the glass lid so it doesn’t get damaged because it is very heavy and will fall open when you flip the top back.

4. Remove the plastic top of the tub. There is one hose connected at the back and there are several snaps around the outer edge that hold it on. Remove the hose and unsnap the snaps and set it aside.

5. Remove the cap covering the very center of the agitator. It is just snapped in place and can be pried off with a small screwdriver.

6. Remove the center screw under the cap.

7. Remove the agitator, you need to lift it evenly and might have to work your way around by pulling on one of the three fins and then the next and so on. I also had luck using a small pair of needle nose pliers and grabbing a small lip inside the area where the screw was and pulling from there.

8. Remove the 6 Phillips screws in the middle holding the plastic top gear in place. Be very careful you don’t drop one of the screws because it can fall through the slots in the basket and be lost below.

9. Remove the plastic top gear.

10. Pull the plastic lower gear off of the splined shaft. It should pull right off.

11. Now you need to pull the basket up and off of the shaft. This is where you might have problems because the basket might be corroded to the shaft. If you can grab the basket on both sides under the outer lip and pull upward it might pull up. If not, then you will have to figure out a way to get it off.

12. Once the basket is off you will notice there is liquid inside of it. That is factory sealed in there so do not worry about that, it is normal.

13. With the basket is off you will be able to see that the shaft is probably corroded and the inside bearing on the basket is corroded. Clean these both off very good and check to see if the basket can easily go back on the shaft and slide up and down without getting stuck. You may need to sand and file the shaft a little bit to get it totally cleaned up. The inner bearing of the basket is plastic so it is pretty easy to clean with light sanding.

14. Reassemble in the reverse order and your done. Check to make sure the basket can easily float now by pulling up on it from the top inside lips.

Now if for some reason you don't find corrosion or the issue is not fixed, order and replace the 4 suspension rods because they have just become weak.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
this is the problem because the agitator is stuck to the basket thank you for yhe good information I give you 5 stars

No problem and good luck!

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 86,325
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 86,325
86,325 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,325 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I am trying to replace my detergent dispenser on my
I am trying to replace my detergent dispenser on my kitchenaid whisper quiet ultima dishwasher and I am having trouble getting the front panel to release. I have followed all the instructions and the … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I get a F21 code and the washer door is locked.I do not know
I get a F21 code and the washer door is locked.I do not know how to unlockthe door and it appears that the washer is either not draining or the laundry is to wet andheavy to keep spinning … read more
Tyler Z.
Tyler Z.
Appliance Doc
86,325 satisfied customers
Panasonic Microwave NN-H965WFX. 1.5 years old flaky power.
Panasonic Microwave NN-H965WFX. 1.5 years old flaky power. Seems to be related to the door opening & closing. BUT, sometimes when the panel is dark, can hit a button and it will power on and work fine… read more
kingcobra80
kingcobra80
Fitness Repair Expert
High School or GED
794 satisfied customers
I have a Kenmore elite duel fuel slide in range model
I have a Kenmore elite duel fuel slide in range model 790.43623500. we took off the front control panel but cannot put it back together as there are two white straps that go from the control box to pa… read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Machine was set to run when all the light went out except
Machine was set to run when all the light went out except clean bottle. It does not respond to any touches now. … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
I have just moved into a home that has a GE range oven. I
I have just moved into a home that has a GE range oven. I just turned it on foe the first time and exhaust heat is pouring from it. Is that normal? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I purchased a whirlpool stove august 2017 as well as 3 year
I purchased a whirlpool stove august 2017 as well as 3 year warranty. Stove has locked up and I cant use it. How do I unlock? … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
We have a Whirlpool side-by-side refrigerator, Model
We have a Whirlpool side-by-side refrigerator, Model ED2KHAXVS03. It's icemaker doesn't make ice. The icemaker doesn't have the typical looping metal rod to shut off the ice maker when the bin is full… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My clothes use to come out hot and almost dry after washer
My clothes use to come out hot and almost dry after washer was done. Now its always cold why … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,766 satisfied customers
I have BOsch 500 Series dryer just had repair work and was
I have BOsch 500 Series dryer just had repair work and was running before but needed new rollers. Technician took apart replaced parts and turned on, lights are on but it will not run. He had used a r… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have KitchenAid KMBP107ESS built in microwave...all of a
I have KitchenAid KMBP107ESS built in microwave...all of a sudden it does not work. It seems working fine but it does not heat at all...the only thing I can think of is I did try to clean the inside w… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Our ice maker is not getting any water. What is the problem?
Our ice maker is not getting any water. What is the problem? … read more
Tyler Z.
Tyler Z.
Appliance Doc
86,325 satisfied customers
I leaned against my washer yesterday and the control button
I leaned against my washer yesterday and the control button was turned on and off a few times. Now my control lock light on my whirlpool duet washer is on and it won't turn off. I have tried holding t… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
After washing 3 loads today in my whirlpool washer, the 4th
After washing 3 loads today in my whirlpool washer, the 4th load washed but did not drain or spin … read more
Tyler Z.
Tyler Z.
Appliance Doc
86,325 satisfied customers
Put a fan motor on condenser on Whirlpool # WRF990SLAM00,
Put a fan motor on condenser on Whirlpool # WRF990SLAM00, now ice maker will not make ice. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I am trying to find out what went wrong with my washer. 2004
I am trying to find out what went wrong with my washer … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Help me set the clock on a ge cafe range model CGS986SEL1SS.
help me set the clock on a ge cafe range model CGS986SEL1SS … read more
Tyler Z.
Tyler Z.
Appliance Doc
86,325 satisfied customers
New dishwasher... seems to be installed properly. press on
New dishwasher... seems to be installed properly. press on off, lights come on, choose cycle, press start, close doors, all lights on panel go off except for solid blue light on floor. panel stays dar… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x