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Wsm2420sazww dryer won't run. Ge wsm2420sazww 20 years. Not…

Wsm2420sazww dryer won't run ...

Wsm2420sazww dryer won't run

Contractor's Assistant: What's the make and model of your dryer? And can you guesstimate how old it is?

Ge wsm2420sazww 20 years

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Not yet

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Customer reply replied 1 month ago
start switch is good, door switch is good question? do I have to remove the back panel to test thermal fuse? attached to right side of motor is starter block? or whatever, wires on top and bottom reads 120v across black and red at bottom, but nothing across black and red at top of block, starter switch pushed or not, timer in on position
Customer reply replied 1 month ago
2 hours now would be nice to know somebody's on it
Answered in 11 hours by:
3/6/2018
Ray
Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 227
Experience: Appliance Repair at GE
Verified
Hi, I’m Ray and would be happy to help you. Does a light come on when you open the door?
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Customer reply replied 1 month ago
This unit doesn’t have a light. Put a meter to door switch. It’s good
Customer reply replied 1 month ago
What is the function of the wiring block attached to the dryer motor
There’s a belt switch that goes to it. Any voltage coming out of the start switch when you press it?
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Customer reply replied 1 month ago
I am not near the unit. Rental house. I did not check for voltage at the start switch just continuity of switch itself. What should I should I expect 120 v?
Customer reply replied 1 month ago
Would really like to connect when I’m with the unit. Anytime tomorrow work for you?
120. Any time is good
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Customer reply replied 1 month ago
How do we connect? I would like to send you a picture of the motor in hopes we can establish whether thermal fuse is good from meter readings as the exploded view looks like you access thermal fuse from the rear which is very tough where this unit is installed
I’m sorry, I was looking at the wrong diagram. Yes, the back panel comes off, close to where the air out is there is the thermo fuse and it’s white. The two thermostats will all the what to the right. Usually if one of those two to the right is bad it won’t start. Disconnect the wires then check continuity
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Customer reply replied 1 month ago
You’re not reading what I’m writing. I will text tomorrow to see if you’re available before I go to the unit. Have a good evening
Ok. Thanks
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Customer reply replied 1 month ago
Sending 2 photos timer and motor. Start switch has no voltage at one pole and 1 volt at other pole with timer on, door switch jumped meter to each pole and ground
Customer reply replied 1 month ago
Ray says you're online. did you get my text?
Customer reply replied 1 month ago
This expert was sure available when I paid for the phone call
Hello, I’m sorry for getting back late. Had issues with internet services all day from the storm. If you put a meter on each side of the switch then press start do you get 120 volts?
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Customer reply replied 1 month ago
I put one lead of the meter to ground and the other to one side then the other side of the switch 0 on one side and minimal voltage on the other. Timer on, door switch jumpers
Customer reply replied 1 month ago
There is no juice coming to the switch. Does it come directly from the timer? I know from readings that the circuit goes through the door switch. Tried to find a schematic online, no joy
Did you check the thermostats? I’m trying to find a wiring diagram on that model. Some models if the thermostat or thermo fuse blows it kills power to the start switch. It’s not the timer
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Customer reply replied 1 month ago
I downloaded the service manual today. No schematic. No troubleshooting on the dryer except that they have several pages on the thermostat. It is accessible unlike the thermal fuse which I can’t get to without a ton of work. Can I check continuity on the thermostat?
Customer reply replied 1 month ago
It would be great if you found schematic as I have access to plug on back wall which leads to thermal fuse
it’s hard to find info on older machine. You have to thermostats on it
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Customer reply replied 1 month ago
Will they have no continuity if they’re bad?
Two
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Correct
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Customer reply replied 1 month ago
Will you be available tomorrow?
A thermostat that’s bad is like a blown fuse
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Customer reply replied 1 month ago
Good to know
Customer reply replied 1 month ago
Ok thanks. Have a good night
Customer reply replied 1 month ago
One last thought. In my mind I would think that thermostat would be heat mechanism control rather than affect motor starting
Most are like that but some models stop the power to the start button/timer
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Customer reply replied 1 month ago
Ok we’ll know tomorrow
Customer reply replied 1 month ago
Ray. Are you available?
Customer reply replied 1 month ago
Took front washer panel off hoping for schematic. What a pain!!! Managed to spin washer in place and have back off. Will get back to you. Please watch for me. Thanks!
Customer reply replied 1 month ago
Thermal fuse. No continuity!! Can I hope? Will get back to you
It’s bad then
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Hello, How did you make out with the dryer?

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Customer reply replied 1 month ago
Still waiting for part

oh ok.

Ray
Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 227
Experience: Appliance Repair at GE
Verified
Ray and 87 other Appliance Specialists are ready to help you
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Ray
Ray
Ray, Home Appliance Technician
Category: Appliance
Satisfied Customers: 227
227 Satisfied Customers
Experience: Appliance Repair at GE

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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