Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

When i turn off the unit and turn it back on, after about 30…

when i turn off the...
when i turn off the unit and turn it back on, after about 30 second i hear a rattle where I believe the compressor is located. the fridge is not cooling well and the freezer just started showing a higher than normal temp (21F). Fridge shos 37 on the display but my temp gauge tells me more like high 40's
Show More
Show Less
Ask Your Own Appliance Question
Answered in 17 minutes by:
3/4/2018
ApplianceTech
ApplianceTech, Appliance Technician
Category: Appliance
Satisfied Customers: 1,737
Experience: 35+ Yrs Experience - 40,000+ 'Real World' Repairs
Verified

Hello and thanks for using JA!

My name is ***** ***** I have been repairing appliances for over 40 yrs and I will be assisting you tonight in trying to find out why your appliance is not working. Sometimes, there will be lapses in my replies back to your because of the volume of questions I am answering. But, please be assured that I will be giving you my best effort to help solve your problem.
Give me a few minutes to check out the info you have provided, so I can give you an accurate answer.
Thanks

It sounds like you have a problem with the compressor.

You need to pull the refrigerator out from the wall and remove the lower back panel to access the machine compartment. It may be metal or cardboard held in by 4 -6 screws.

Once you get the back off, see if you can locate where the sound is coming from and get back to me.

Don

Ask Your Own Appliance Question
Customer reply replied 1 month ago
The sound comes from the compartment on the TOP of the unit. this model has a panel which opens from the top.

May I ask that you provide me the correct model and serial number off the label on your machine?

Thanks

Don

Ask Your Own Appliance Question
Customer reply replied 1 month ago
PSB48LGRABV
ser: MM070014

Does the sound appear to be coming from up above the icemaker inside the freezer?

You will need to press the door switch on the side of the freezer so the light go off and the fan come on.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
There's a compartment pane which when opened there is the master switch and the water filter. I believe the compressor is mounted behind a metal panel. i think the compressor is mounted behind it.
Customer reply replied 1 month ago
pane = panel. lets resume this tomorrow. seems like the freezer is down to 0deg but the fridge side says 38 on the display but my temp gauge (IR) reads 50 inside.

Yes that is correct. The compressor is located up on the right side of the machine compartment. You have to remove the grill to get a look at it.

My thought is if the freezer is warming up, then you may have problem with the compressor, but there are other things that will cause the same symptoms. The cooling fan up by the compressor may not be running causing the compressor to overheat. You can have a frost build up on the cooling coil on the left side above the freezer section. Ice can build up and hit the fan making a noise. You would hear that louder inside the freezer above the icemaker.

I have worked on a number of these refrigerators and to be honest they are a challenge even for a seasoned technician. They are quite expensive to replace (around 8k) so it may pay to get a qualified tech to fix it for you. I would advise you to seek a tech that is factory certified by GE, because if he hasn't work on one these, he can damage more than he will fix.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
Actually I think it's on the left. But where would the fan be? Ice buildup is not an issue since I totally defrosted it overnight jane disassembled the upper panel inside the fridge to expose the condensation drain. Everything was frozen so I used a hair drier to defrost and clear what seems to be able air channel that was totally blocked by ice as well. So my theory is a bad fan. Just don't know where to look.

The fan is above the coil which is above the pan you saw.

Here is a blow up of the evaporator compartment. click here

#304 is the fan

As you can see it is above the cooling coil.

You need to remove the drip pan to get access to the fan.

Ask Your Own Appliance Question

I hope you feel I have given you my best effort with your refrigerator but if you still have questions, just come back after rating my help.

Just Answers asks that you operate on the honor system for technician ratings. and this is how I make my living. May I ask that you please take a moment to rate my service positive for JA by selecting a Rating Star (3-5) link on the top or bottom of your screen before you leave today.

Even though you paid JA or Pearl to ask your question, they will not pay me until you have given a positive rating for my help.

Once you rate my help you will be "locked in" so you can continue asking follow-up questions at no additional charge if you still need assistance.

Thanks for giving me the opportunity to help you out!

Don

Ask Your Own Appliance Question

I noticed that you did not give me a rating on my help to you for your refrigerator .

Was there anything else I can answer for you on this problem?

If not, Just Answers asks that you operate on the honor system for technician ratings. and this is how I make my living. May I ask that you please take a moment to rate my service positive for JA by selecting a Rating Star (3-5) link on the top or bottom of your screen before you leave today.

Even though you paid JA or Pearl to ask your question, they will not pay me until you have given a positive rating for my help.

Once you rate my help you will be "locked in" so you can continue asking follow-up questions at no additional charge if you still need assistance.

Thanks for giving me the opportunity to help you out!

Don

ApplianceTech
ApplianceTech, Appliance Technician
Category: Appliance
Satisfied Customers: 1,737
Experience: 35+ Yrs Experience - 40,000+ 'Real World' Repairs
Verified
ApplianceTech and 87 other Appliance Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask ApplianceTech Your Own Question
ApplianceTech
ApplianceTech
ApplianceTech, Appliance Technician
Category: Appliance
Satisfied Customers: 1,737
1,737 Satisfied Customers
Experience: 35+ Yrs Experience - 40,000+ 'Real World' Repairs

ApplianceTech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I changed the water filter in my refrigerator, and now no
I changed the water filter in my refrigerator, and now no water comes out. What do I need to do to fix this? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I want to order a water filter for my refrigerator.
I want to order a water filter for my refrigerator … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
My samsung refrigerator RFG298aars water filter is leaking.
my samsung refrigerator RFG298aars water filter is leaking. I replaced the filter today but it still drips out the filter housing. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
We replaced the water filter in our refrigerator and now the
We replaced the water filter in our refrigerator and now the water dispenser and ice maker aren't working. Do you have any idea what's wrong? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My water filter system rejects new filters. water stop
my water filter system rejects new filters. water stop flowing,but ice maker works. … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,118 satisfied customers
Just tried replacing my water filter in my GE refrigerator.
Just tried replacing my water filter in my GE refrigerator. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I changed the water filter in my refrigerator and now it
I changed the water filter in my refrigerator and now it will not produce ice … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I'm looking to replace a water filter, EDR3RXD1 on a
I'm looking to replace a water filter, EDR3RXD1 on a whirlpool gold refrigerator / freezer. The one I just remove feels empty. How do I confirm that it has actually been filtering the water? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
There are two water lines going up to the water filter on
There are two water lines going up to the water filter on the back of GE Profile Performance refrigerator (Model TPS24PPDABS. One line connects to the water inlet solenoid valve, the other line curren… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I replaced the water filter on my fridge / freezer and now
I replaced the water filter on my fridge / freezer and now it won't dispense water and ice . It isn't making ice either. The unit appears to ave … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I installed a new water filter and it is making a grinding
I installed a new water filter and it is making a grinding sound. I have installed water filters for 3 years and never had any trouble. … read more
Ray
Ray
Appliance Repair Technician
High School or GED
232 satisfied customers
I have a kitchenaid kbnu367vss grill. I was grilling the
I have a kitchenaid kbnu367vss grill. I was grilling the other night and right in the middle the gas went off and I wasn't able to relight the burners. It doesn't seem to be getting power at all, beca… read more
Ray
Ray
Appliance Repair Technician
High School or GED
232 satisfied customers
I replaced the water filter in my whirlpool 989sdam00
I replaced the water filter in my whirlpool 989sdam00 refrigerator and it still blinks replace filter when dispensing water. I replaced the filter again with a second new filter and have the same resu… read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Where is he Whirlpool water filter located and how do I get
Where is he Whirlpool water filter located and how do I get it out to put in a new one? … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
I need to replace water filter on a Frigidaire Gallery
I need to replace water filter on a Frigidaire Gallery Refrigerator. Already bought filter. How do I get relevant instructions from owners manual. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
While trying to change the water filter on my refrigerator,
While trying to change the water filter on my refrigerator, I put it in at a slant & it is now stuck. How can I remove it & reinsert it properly? … read more
Joel Swenson
Joel Swenson
High School or GED
3,697 satisfied customers
Changed water filter - C. Changed water filter today - can't
changed water filter today - can't find instructions for water filtration system for next step … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My water filter was at 0, the call service light was on and
My water filter was at 0, the call service light was on and there was a beeping. I replaced the water filter, pushed the reset button and it now reads 99 but there is still beepig … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x