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We got the new part and installed it. It was quiet for a…

Kelly. We got the new...
Kelly. We got the new part and installed it. It was quiet for a while but now has started beeping again. Can you call again as you said to do. Yes gg(###) ###-####
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
We still haven’t heard from Kelly.
Answered in 21 hours by:
2/23/2018
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,279
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Sorry for the delay, I did not work yesterday. It has to be a control issue if there are still no error codes. What exactly is it doing now, still beeping with no error codes and no change on the display?

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Customer reply replied 3 months ago
It started beeping ag after 3 hrs after installationyesterday. . Today I pressed kitchen timer and held it down for 2 or 3 minutes. It stopped. This was at 1 pm. It is still not beeping. If it is control, why is it still acting up with the new installation? We surely missed you yesterday.

Thank you. If you attempt to program the kitchen timer, will it program and time out okay?

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Customer reply replied 3 months ago
Do we have to pay $24. Again to talk to you?

Do not request a call on this question. I posted back on your original question.

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If you attempt to program the kitchen timer, will it program and time out okay?

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Customer reply replied 3 months ago
It won’t do anything now...the oven won’t come on..my husband thinks the ribbon wire is in wrong and he will do that tomorrow. Will you be at work tomorrow or do we have to wait until Monday.?

I plan to be here all day tomorrow, so provided my body cooperates, we should be good to go! :)

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Customer reply replied 3 months ago
Thank you..there is something wrong with it. I hope it doesn’t have a short in it. Have a good night.

It sure sounds like there is a control issue still. Keep me posted, good night.

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Customer reply replied 3 months ago
Kelly, we are so frustrated with this stove. He redid the ribbon wire...everything works but the start button. Bake will come on...broil etc but you can’t start...help.
Customer reply replied 3 months ago
Now nothing works.....he is so upset with it.
Customer reply replied 3 months ago
Kelly, I hope you are there today. I’ve sent you 2 messages.

I am here, sorry for the delay. It sounds like the control or the touch panel is having trouble. If it is totally inoperable now, it is more likely to the the control you just replaced.

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Customer reply replied 3 months ago
It’s the ribbon wire and connection. If I just lightly push the wire in everything works except start. When I put the flat wire keeper in nothing works it appears that the flat wire gets out of place. Maybe the wrong wire connector

Hmm, does the end of the ribbon look damaged at all? You can clean the contacts with a pencil eraser by gently rubbing over them.

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Customer reply replied 3 months ago
I will try but I the contacts are very small and have to line up just right to make contact.

Yes, but the little cable lock should align it. Are you certain the cable lock is in place? Can you look on the old control to see if maybe it is not on the new one? Posting a picture may help, too.

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Customer reply replied 3 months ago
Ok. Found a difference the old one has “U” type slot for the flat wire the new one has a single row that the wire is held onto the contacts by the keeper

So the issue is likely with that connector. Can you post a picture?

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The new one is missing the little lock that keeps the ribbon in place and locked down securely.

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Customer reply replied 3 months ago
The connector for the flat wire are different and that’s the problem. The old one is GE the new one is Sanyo. We need a GE one

There is a part of the new connector that is missing. I will see if I can find a picture.

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Customer reply replied 3 months ago
I have the lock piece. It’s the design of the connector. U verses single Rowe if pins

Oh, okay, so that has to be in place to keep the ribbon tight.

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Customer reply replied 3 months ago
Both old and new had a keeper it’s the way the U connector holds the wire tight on both sides where the new one only touches the wire on one side.

Well, there are only contacts on one side of the ribbon.

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Customer reply replied 3 months ago
The U hold the contacts tight to the connector The keeper makes sure the wires don’t pull out of the connector. We need a module with a U connector

So it looks like you will need a new control.

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Customer reply replied 3 months ago
one with a U connector for the flat wire

I would call Repair Clinic and have them inspect the new control before shipping.

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Customer reply replied 3 months ago
Is that the place where we got the replacement

That is where I linked you to if you bought it from the link I sent you.

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Customer reply replied 3 months ago
Ok we will call them on Monday

Sounds good, thank you!

Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,279
Experience: Highly accurate diagnostician with over 30 years experience!
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Kelly
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Satisfied Customers: 25,279
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