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My Maytag Neptune front load washer doesnt drain all the…

Customer Question
My Maytag Neptune front...

My Maytag Neptune front load washer doesnt drain all the water out. When I turn the drum by hand it makes a sloshing sound.

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

I dont know how old it is but the model is MAH5500BWW

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 2 months ago.Category: Appliance
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Answered in 8 minutes by:
2/6/2018
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,351
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient.
Also the website will send you a phone call offer that is not from me!

The washer is drained by time only , if the drain line or drain pump is restricted it will not drain all the water out in the time allotted.

Have you taken the hoses off the pum and looked at the hoses and the pump yet?

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Customer reply replied 2 months ago
No.
Customer reply replied 2 months ago
No thank you.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

by the No Thank you ! If your referring to a phone call prompt I did NOT send that to you ,the web site that we are using does, NOT I!

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Customer reply replied 2 months ago
OK.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

ok so let`s remove the rear washer panel so that you can gain access to the drain pump and remove the hoses and look in the hoses and in the drain pump itself .

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Customer reply replied 2 months ago
the hoses are hard to get at. if I pull one off will water go every where?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

if you have standing water in the washer yes you will get water , you can try to drain as much out as possible by starting a drain and spin cycle . but even then you will get a small amount of water .

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Customer reply replied 2 months ago
ok
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

just look in the pump it will have little impeller fins and if they are work or broken the pump will not pump the proper volume of water .

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Customer reply replied 2 months ago
I'll call a repair man.
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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
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