Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a Maytag Neptune gas dryer model # MDG5500AWQ /

Hello, I have a...

Hello, I have a Maytag Neptune gas dryer model # MDG5500AWQ / Serial #62613190CT (Bisque in color if I need the control panel). The control panel is lit up & the start light is flashing but when touching any of the keys nothing happens. Have tried unplugging several times but it is still doing the same thing. I removed the control panel & found the Diagnostics chart but I cannot get the unit to go into Service Mode to do any system checks or retrieve codes. I am assuming that it is either the 15 Key control panel or the circuit board but I do not want to guess. Just for the heck of it I did pull the front cover off to test the thermal fuse with an ohm-meter & it did pass.

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

15 Years old, Maytag Neptune gas dryer.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, I'm fully capable of doing the repairs. I'm just flustered that the unit will not go into diagnostics mode.

Contractor's Assistant: Anything else we should know to help you best?

My first paragraph has most of the story.

Show More
Show Less
Ask Your Own Appliance Question
Answered in 8 minutes by:
1/23/2018
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,261
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question

So you're definitely on the right track. Unfortunately your touch control panel has just failed and it's about $200. There is no way to test between the touchpad and display board but the part number you need to order is 33002537. You can order the part from Searspartsdirect.com if you wanted.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,261
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 6 months ago
Thanks Tyler,
I just received the touch control panel today and thankfully it took care of the issue!
Thanks again!
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,261
89,261 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

89,261 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Maytag Neptune Model MAH5500BWW that stops short.
Hello, I have a Maytag Neptune Model MAH5500BWW that stops short. the panel suggests it is all complete, but when I open the door, the water has not drained and the fabric softener never used. … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a whirlpool duet electric dryer that will not run,
I have a whirlpool duet electric dryer that will not run, the diagnostic gives me 6e error code. The dryer mod# ***** ***** I ran the interface diag and the dryer ran thru all the test cycles properly… read more
AppTech8579
AppTech8579
1,774 satisfied customers
Maytag MDB7749SBM3 powers up but won't run a cycle. Was
Maytag MDB7749SBM3 powers up but won't run a cycle. Was hooked up to outlet that blew out. Service tech looked at it and said panel and board need replaced $500. Can't find diagnostic instructions. Th… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,349 satisfied customers
i have a maytag neptune dryer than i cannot turn off or make
i have a maytag neptune dryer than i cannot turn off or make changes to the settings. Can I reset the system? I've tried unplugging as well as turning off thecircuit breaker with no luck… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
We have a Maytag Neptune Gas Dryer, Model MDG5500AWW. It ran
We have a Maytag Neptune Gas Dryer, Model MDG5500AWW. It ran perfectly for one load. When the dryer was loaded for a second run, the control panel lights were on, but were not fuctional. The control p… read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
I replaced the computer board on a Maytag Neptune MDG5500 AW,
I replaced the computer board on a Maytag Neptune MDG5500 AW, S/N 56757294AX. The old board was smoked at the 4 resistors top right of the board. The new board displayes 50 at the Estimated Time light… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a Maytag Neptune Dryer Model MDG5500AWW. I replaced
I have a Maytag Neptune Dryer Model MDG5500AWW. I replaced the control board due to I observed the R53,54,55,55 were blown. The old board was a controller 6(NNN) NNN-NNNN software rev 3, it was replac… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
My Maytag Neptune dryer -Model MDG5500AWW- will not get hot.
My Maytag Neptune dryer -Model MDG5500AWW- will not get hot. I pressed the Time+ and Air Fluff keys simultaneously as described in the trouble shooting guide but the dryer will not enter into the diag… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,261 satisfied customers
My whirlpool duet gas drier will not heat up. Wgd9500tw2. I
My whirlpool duet gas drier will not heat up. Wgd9500tw2. I checked diagnostic codes, no error codes. Thermal fuse passes continuity check with vom. Also gas valve coils show correct ohm across termin… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
My maytag neptune dryer is malfunctioning. Its plugged in.
My maytag neptune dryer is malfunctioning. It's plugged in. The display is lit however none of the buttons work. I cannot change any settings nor start the dryer. Pushing the off button doesn't even w… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,261 satisfied customers
I have a Neptune LCD dryer 63901280 and the controles just
I have a Neptune LCD dryer 63901280 and the controles just went goofey. The touchscreen seems ok but the perimiter controles on the shroud wont do what you expect them to.,so I cant start, go back, or… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,261 satisfied customers
What can be done to our Neptune front load washer so that we
What can be done to our Neptune front load washer so that we don't have to respond to the E3 read out. The washer will stop 10 to 20 times trying to a single wash. This is extremely ANNOYING!!!!!!! Th… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a Maytag Neptune Dryer, Model #MDE5500AYW The dryers
I have a Maytag Neptune Dryer, Model #MDE5500AYW The dryer's start button on the control panel will not start the dryer. The display panel is lit up but it just won't start. Any help would be apprecia… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
Maytag Neptune Stackable Dryer GAS Modle # MLG2000 AWE
Maytag Neptune Stackable Dryer GAS Modle # XXXXX AWE Gas will not pass thrue gas valve. Both solinode will pull on screwdriver. Electric pilot glows. Cleaned the site glass of pilot read. Have gas pre… read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
I have a maytag neptune elec dryer that is about 10 years old.
I have a maytag neptune elec dryer that is about 10 years old. It is getting an error 8.8. that I cannot clear. I have tried shutting off the power. Help… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
I have a Maytag Neptune dryer. We recently moved 1000 miles
I have a Maytag Neptune dryer. We recently moved 1000 miles and my dryer decided it didnt want to work. A technician came out and replaced the switch in the door...but the dryer is being stubborn. The… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
Hello~I have a Maytag Neptune Dryer Model #MCG8000AWQ which
Hello~I have a Maytag Neptune Dryer Model #MCG8000AWQ which is approximately 11 years old. It has been displaying the letters HP on the display screen in the middle of the drying cycle. I've tried sen… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
I have a maytag m#mde 5500 ayw and the display is showing
I have a maytag m#mde 5500 ayw and the display is showing what looks like 8.8. and machine will not do anything else. could this be a bad control board?… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x