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Have a ge microwave that the add 30 sec and the timer

Have a ge microwave...

Have a ge microwave that the add 30 sec and the timer doesnot work.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Model jvm6175dfuww it is 2 years old

Contractor's Assistant: Do you plan on doing the work yourself?

Dont know what is wrong - 78 years old - I can try

Contractor's Assistant: Anything else we should know to help you best?

The rest of it works great it is just the 30 seconds and the timer. Took the filter off and cleaned and the top to clean the filter they said was in but no filter was in it

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Answered in 5 minutes by:
1/22/2018
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,182
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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If a couple buttons don't work and a couple do work, your touch control panel is going bad. Try to unplug the microwave above the microwave for 60 seconds and see if the electronics will reset. If that doesn't work, your touch control panel has just failed and would need to be replaced I'm sorry to say. The cost of the part is about $80 or so and you can order the part at Repairclinic.com or wherever else you'd like. The part number you'd need is WB56X20409.

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Customer reply replied 6 months ago
I have tried that it doesnt work. Will the rest of the panel go out also?

Typically when a couple buttons fail it doesn't affect other buttons at all so usually other buttons will not fails also if they haven't failed already.

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Customer reply replied 6 months ago
thank you - i guess I will wait until the rest go if they do. Is the 80 just for the part?

No problem but I'm sorry about the bad news today. Yes $80 is just the cost of the part--no labor or anything else.

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,182
Experience: 9+ years being an appliance technician with factory training.
Verified
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