Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

We have a Kitchenaid Refrigerator Model KSCS25INSS00. A few…

We have a Kitchenaid...

We have a Kitchenaid Refrigerator Model KSCS25INSS00. A few weeks ago our ice maker and water dispenser quit working. We hadn't replaced the water filter in sometime and assumed that this was the problem. Today I purchased a new water filter and replaced the old filter with the new filter, but we are still not getting any water to the water dispenser or ice dispenser. Thinking that perhaps the waterline was frozen, we've completed emptied the refrigerator and freezer, turned off the power and have had both doors open for about three hours now. The interior panels of the freezer feel to be about room temperature at this point, but we are still not getting any water. Any thoughts?

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

We purchased this refrigerator new in 2006. Its model number is *****

Contractor's Assistant: Do you plan on doing the work yourself?

So far we've been doing it ourselves.

Contractor's Assistant: Anything else we should know to help you best?

Not that I'm aware of.

Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
1/21/2018
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,757
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Ask Your Own Appliance Question

Do you hear the valve energizing when you press the dispenser?

Ask Your Own Appliance Question

OK if you remove the quick connector from the lower door hinge and press the dispenser briefly does water spray out?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
No, when I disconnect the quick connector near the lower freezer door hinge and press the dispenser, no water comes out.

OK then disconnect the water line at the valve and try it also have you made sure the water to the unit is good?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
I'm not sure where the valve is located. In the meantime I will check the water supply.

The valve is behind the unit where the water connects

All I ask is...Please remember to use the RATING LINK ON YOUR PAGE by selecting a star at the top or bottom of the screen before you leave today. Even though you paid the site they will not disburse any part of it to me until you supply a good rating. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 7 months ago
I checked on the water supply and it is good. I'm now trying to locate the valve. The waterline from the wall connects to the housing for the water filter. Is the valve part of that housing, or is it beyond (downstream of) the filter?

It should be in the lower right corner when you are behind the unit, you should be able to follow the fill tube down the back of the unit right to it. Here is what it looks like...CLICK HERE

All I ask is...Please remember to use the RATING LINK ON YOUR PAGE by selecting a star at the top or bottom of the screen before you leave today. Even though you paid the site they will not disburse any part of it to me until you supply a good rating. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 7 months ago
Thanks I found it, but I'm not sure how the disconnect the incoming line without somehow taking the side panel off of the unit. I can access both discharge lines (I assume one is for water and the other is for the ice), but I'm not sure how to disconnect either of those lines to see if water comes out of the valve.
Customer reply replied 7 months ago
Also, I did rate you with a good rating.

If you press the ring in pn the valve and pull the tubing out it will come out of the valve.

You should see a rating link on the top or bottom of your page. That is the only way you can do a rating.

Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,757
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified
Appliance Guru and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 7 months ago
I'm still having a problem disconnecting the hose from the valve. The ring doesn't seem to press in. I'll keep working on it.
Customer reply replied 7 months ago
OK - we finally were able to disconnect the hose to the valve, and we are NOT getting water to the valve.

Check the water to the unit and if it is ok check and change the filter

Ask Your Own Appliance Question
Customer reply replied 7 months ago
The water to the unit is good and I just replaced the filter with a new filter.

Do you have water to the center connector on the valve?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
No, we do not have water to the center connector on the valve. The blockage seems to be between the filter and the valve. Or perhaps I purchased a bad filter.

Yes the filter could be bad or the check valve in the filter housing is the issue.

Ask Your Own Appliance Question
Customer reply replied 7 months ago
I've reseated the filter a few times to make sure that I had it installed correctly and when I remove the new filter, water drains from one of the two ports in it, so water is getting to the filter, but may not necessarily be getting through the filter. Would that eliminate a problem with the filter or could there still be a problem with the filter.

I doubt the filter is bad the check valve in the filter body may just have something stuck in it, that happens a lot. Here is a link to a new one...CLICK HERE

Ask Your Own Appliance Question
Customer reply replied 7 months ago
I reseated the filter a fourth time and water immediately began to flow out of the hose to the valve, so I don't know if there was something stuck in the check valve that was dislodged or if for some reason the filter wasn't seated properly the first three times? Anyway, since we had water flowing to the valve I thought that we were good to go, except then I discovered that the disconnect coupling on the inlet of the water valve was broken (probably when I took it apart) and it won't connect to the hose coming from the filter assembly. Do I need to just buy a whole new valve assembly or can I just purchase the inlet component of the valve assembly? I took it apart by removing the four screws attached through a metal plate. It's a relatively small piece, but I suspect that they probably don't sell it separately. What do you think?

What is broken on it? Can you send a pic of what is broken?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
can I text the pictures to you?

Do not worry about that just put the large black ring back in the valve and push the hose in it, it will be fine and lock in place.

Ask Your Own Appliance Question
Customer reply replied 7 months ago
It was the ring that broke and the hose won't lock into place anymore.

If you need one just go to a hardware store and buy a 1/4 quick connector and pop one out of the quick connector to use or you would have to buy that whole valve.

Ask Your Own Appliance Question
Customer reply replied 7 months ago
Great! I will go pick that up tomorrow. Thanks so much for your help. Have a great evening.

You too.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,757
18,757 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Have a side by side Kitchenaid refrigerator, 10 years old.
Have a side by side Kitchenaid refrigerator, 10 years old. The ice maker stopped making ice. I replaced the ice maker with new yesterday and new filter. Still not getting water to ice maker. The on sw… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Hi, I have a KitchenAid refrigerator, model KSCS25INSS00, whose
Hi, I have a KitchenAid refrigerator, model KSCS25INSS00, whose water dispenser is not working. It continues to make and dispense ice without any issues. Furthermore, when the water dispenser lever is… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
My 1-year-old Bosch Refrigerator (B22CS) stopped dispensing
My 1-year-old Bosch Refrigerator (B22CS) stopped dispensing water and ice. Yet it is still making ice, as I can see in the ice container. What might be the problem?… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
PartSelect User: I have a fridgidair refrigerator model #frs6hr5hq1
PartSelect User: I have a fridgidair refrigerator model #frs6hr5hq1 and I am having problems with the ice maker.I am not getting any water out of the tube from the triple valve to ice maker I changed … read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
The ice cube dispenser in my freezer does not freeze the water.
The ice cube dispenser in my freezer does not freeze the water. Water flows OK. The refrigerator is Model TFH22JWTA. How can I determine what the problem is?… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
Frigidaire, Gallery series ice maker stopped working this week.
Frigidaire, Gallery series ice maker stopped working this week. We get water from the door, but the ice tray is not filling with water and so is not emptying. I cleared some ice from around the mechan… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
My Frigidaire refrigerator's icemaker is not working.
My Frigidaire refrigerator's ice maker is not making ice. When I lift the arm for ice making, water drains from the refrigerator onto the floor from below the refrigerator. The water dispenser on the … read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
I have Kenmore Elite Refrigerator/Freezer Model 596.75534400.
I have Kenmore Elite Refrigerator/Freezer Model 596.75534400. Ice maker has stopped making ice. Put new filter in, still no ice. I've purged all air from the water line, what else can I do.… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
i have a whirlpool frige model # XXXXX . ice maker does
i have a whirlpool frige model # XXXXX . ice maker does not work. i still get water out of the dispenser. any suggestions about which part is faulty… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a Whirlpool Side-by-side refrigerator/freezer with water
I have a Whirlpool Side-by-side refrigerator/freezer with water and ice bells and whistles. Model #ED5FEXSSOO Serial #ST2059334. This unit was installed in 2006. When the compressor comes on I hear a … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Ive replaced the water filter on my G E side by side refrigerator
I've replaced the water filter on my G E side by side refrigerator but ice cubes are still not being made. I've followed instructions from the refrigerator manual and also the water filter. How can I … read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a Whirlpool GS5SHAXNLOO refigerator with an icemaker.
I have a Whirlpool GS5SHAXNLOO refigerator with an icemaker. The water supply is from a Reverse Osmosis unit. I recently changed the RO's filters and the refrigerator's filter. The water dispenser is … read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
KITCHENAID SIDE BY SIDE REFRIGERATOR 9 YEARS OLD REPLACED
KITCHENAID SIDE BY SIDE REFRIGERATOR 9 YEARS OLD REPLACED FILTER, SHORTLY AFTERWARD ICE MAKER QUIT REPLACED ICE MAKER NO WATER GOING TO MAKER. WATER STILL GOES TO DOOR. HAVE REMOVED THE ICE FROM THE T… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My refrigerator dispenses water very slowly and does not make
My refrigerator dispenses water very slowly and does not make ice. I replaced the dual solenoid valve in the back of the refrigerator; I suspect the original valve was okay. I do not hear the solenoid… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
I have an HSM 25 GFRASA. The water dispenser in the door simply
I have an HSM 25 GFRASA. The water dispenser in the door simply stopped working. Do you have any ideas what could be the problem? Thanks!… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
I have a KitchenAid refrigerator(KSRG25FKSS16) and the ice
I have a KitchenAid refrigerator(KSRG25FKSS16) and the ice maker stopped working. It appears that no water is being dispensed - I replaced the water filter and the door water is still working fine..I … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Maytag double door fridge/freezer ... freezer ...
I have a Maytag double door fridge/freezer ... freezer on left. Ice maker not getting any water to make ice. Water will dispense out the front, and seems to be gettingto the freezer, but no ice????… read more
Bernard S.
Bernard S.
Bachelor's Degree
656 satisfied customers
I have a kenmore side by side refridgerator thats ice maker ...
I have a kenmore side by side refridgerator thats ice maker supply line to the ice maker freezes up at the point it empties into the ice tray. I''ve taken the ice maker out and defrosted the freezer. … read more
DennisH
DennisH
IN-Home Appliance Technician
Vocational, Technical or Trade Scho
136 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x