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My washing machine cannot detect the precision dispense

My washing machine cannot...

My washing machine cannot detect the precision dispense cartridge. i have to cycle the prompts in order for the washer to start. unfortunately, it have never worked from the time of purchase. What do you recommend?

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Its about 2 1/2 years old. Its the Duet WFL98HEBU0.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes. i did purchase an extended warranty if needed.

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Answered in 27 minutes by:
1/21/2018
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,747
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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They had an issue with the sensor in the dispenser housing, the now sell it as a complete kit with the dispenser and everything. Here is a link to the dispenser assembly you need to change out. Also remove the top and make sure nothing is unplugged to the dispenser since it has never worked. See part link below.

CLICK HERE PART

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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,747
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified
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