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What might be wrong if the freezer is working but the

refrigerated section of a refrigerator...
What might be wrong if the freezer is working but the refrigerated section of a refrigerator stops working?
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Answered in 5 minutes by:
1/20/2018
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,107
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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  1. Can you hear a fan running in the freezer section?
  2. Can you see any frost on the back wall inside the freezer?
  3. May I please have your model number so I am able to provide you with accurate, model specific information?
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Customer reply replied 7 months ago
Thanks for your quick response. I’m
asking for my mom. As soon as she answers your three questions, I’ll message back. Thanks.

Sure, thank you!

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Customer reply replied 7 months ago
Hi Kelly. I’m awaiting the answers from my mom. If you give me a generic answer, I’ll give you a five star rating and then reply again when I get the answers you need. She’s asking for a friend down on her kick, and I think the friend isn’t getting back to her.Thanks!

Well, the problem is related to air flow. It is either that the fan is not working or there is frost built up on the evaporator coil not allowing air to pass over the coil and to the refrigerator section. Depending on the model, there may be an issue with the damper that opens and closes to allow air into the refrigerator.

Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,107
Experience: Highly accurate diagnostician with over 30 years experience!
Verified
Kelly and 87 other Appliance Specialists are ready to help you
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Customer reply replied 7 months ago
Thanks!

You are very welcome, thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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