Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

We have ice cycles forming in refrigerator. We believe we…

Hi We have ice...

Hi We have ice cycles forming in refrigerator. We believe we have turned off the water to the refrigerator What is causing the problem and what do we do?

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

Kenmore 50994993

Contractor's Assistant: Do you plan on doing the work yourself?

It was purchased in 2001

Contractor's Assistant: Anything else we should know to help you best?

Need to stop the ice from forming or we will have a floor full of water shortly Have turned off valve to ice maker. Thought that was causing problem.

Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
1/20/2018
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,757
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Ask Your Own Appliance Question

Are they forming on the ceiling or where in the unit exactly?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
All over the side by side freezer. Down back and has filled up produce pan and ice cycles on back racks. Happened in 30 minutes time.
Customer reply replied 7 months ago
When should I expect a call

Are all the gaskets in good shape and sealing tightly?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
do I need to unplug the refrigerator totally? Will it ruin the entire unit
Customer reply replied 7 months ago
Gaskets are sealed tight.

Can you upload a pic of it so I can see it?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
Are you still available?

You have a massive leak in the icemaker. You need to pull the bin out and remove the icemaker and then check the fill tube, it may be iced up and spraying all the water every time it fills the icemaker all over the bin. Check that out and see.

Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,757
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified
Appliance Guru and 87 other Appliance Specialists are ready to help you
Ask your own question now
Phone call session started
Customer reply replied 7 months ago
If we have cut off the valve to the ice maker would it stop this from happening?

Yes if you shut the water off to the unit it will stop that 100%. You may want to take the bin out and shelves and defrost them and wipe everything down, but that will stop it.

Ask Your Own Appliance Question
Customer reply replied 7 months ago
Thank you! Will replacing the Valve fix this? Or do we need to install a new ice maker?

You may need a new icemaker or valve, but mainly first check the fill tube to the icemaker it could be iced up or out of position. If the valve is lekaing through you could take the icemaker out and see if water is running through the fill tube when you have the water on to see if that is the issue since it is happening so fast it would sound like a bad water valve leakng through.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,757
18,757 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Refrigerator: I have a kenmore cold spot model 106.74954401.
refrigerator: Hi. I have a kenmore cold spot model 106.74954401. About a year ago it leaking water on the floor. Without much investigation, I turned off the water supply and problem disappeared. Of c… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,375 satisfied customers
We have a Maytag refrigerator/freezer, model ABB2222FEQ serial
We have a Maytag refrigerator/freezer, model ABB2222FEQ serial number 10214788JP. The ice maker portion malfunctioned. Perhaps the door to the freezer was left cracked open, but it doesn't seem as tho… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Tyler- GE side by side. Replaced ice maker as old one had
Hi Tyler- GE side by side. Replaced ice maker as old one had a bent finger preventing the unit to cycle. New ice maker installed and I put it thru a harvest cycle. Hasn't cycled since and fingers seem… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Kenmore 21 cubic ft. top mount refrigerator that leaks
I have a Kenmore 21 cubic ft. top mount refrigerator that leaks water (out the bottom, I think) when we operate the water dispenser. It doesn't leak other wise. What could this be? Jim Beal… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
kenmore elite model 70204990. I have replaced the ice maker
kenmore elite model 70204990. I have replaced the ice maker and water valve and I still get no water into the icemaker? I have checked the lines and made sure I have a good flow of water getting to th… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
we have a sub zero 550 series fridge. We have never had a problem
we have a sub zero 550 series fridge. We have never had a problem but this morning we noticed that the wood floor surrounding the fridge/freezer is warped. This literally happened overnight. I have tu… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
The icemaker in my Kenmore Model 106.55634501 refrigerator
The icemaker in my Kenmore Model 106.55634501 refrigerator stopped in mid-cycle and didn't do anything for months. Then it started running water non-stop. I had to turn off the water valve and clean t… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
my refrigerator ice maker will not stop pouring water into
my refrigerator ice maker will not stop pouring water into the ice tray. There was water all over the floor. We sopped up the water from the floor (thank goodness it happened while we were home and we… read more
gst85
gst85
Appliance Tech
3,355 satisfied customers
My freezer has icicles coming out of the bottom of the ice
My freezer has icicles coming out of the bottom of the ice bin. The ice cubes are frozen together and won't dispense. If I thaw and clean everything it will make ice again for several days but then th… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
How can we turn off our freezer because the ice maker is jamming
How can we turn off our freezer because the ice maker is jamming up and icing down the whole freezer? We had a power outage following Hurricane Irene and we believe this is a result of that. Elise Ema… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a Maytag Refrig Model #MFI2568AEW, the icemaker had
I have a Maytag Refrig Model #MFI2568AEW, the icemaker had stopped working and I ck'd waterline no obstructions, changed water filter, then I manually filled the icemaker with water it went though cyc… read more
RUSS
RUSS
Vocational, Technical or Trade Scho
1,824 satisfied customers
My GE Profile Performance TPX24BPBA BB is leaking water on
My GE Profile Performance TPX24BPBA BB is leaking water on the floor when the ice maker makes ice?… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
I have a Roper refrigerator model RT18BKXJW00 and I am having
I have a Roper refrigerator model RT18BKXJW00 and I am having problems with the ice maker. I had to replace the water valve about 8 months ago because it quit making ice and today I heard water drippi… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
My Kenmore ice maker is dripping water from the mold into the
My Kenmore ice maker is dripping water from the mold into the freezer. It is a side by side. Model #(NNN) NNN-NNNN We woke up to a lot of water on the floor. Last night I did move the fridge out from … read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a GE Refrigerator model # GSS22JEPA with a mod # CAN13
I have a GE Refrigerator model # XXXXX with a mod # XXXXX ice maker. These units were purchased new approx 6 years ago. This morning we woke up to 2" of water on our kitchen floor due to the fact that… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
I have a Kenmore Elite French Door refrigerator Model 795.75543401,
I have a Kenmore Elite French Door refrigerator Model 795.75543401, mfg. date 2005.06. The freezer is a tilt door sliding drawer and there is an ice maker on the left side as you face the refrigerator… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
i have a kenmore side by side refrigerator 106.56662500. the
i have a kenmore side by side refrigerator 106.56662500. the water that goes into the icemaker has been overflowing and not stopping, causing a flood in my kitchen twice.… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
I HAVE A 2006, PROFILE SIDE BY SIDE REFRIGERATOR,MODEL PSS26NSTASS.
I HAVE A 2006, PROFILE SIDE BY SIDE REFRIGERATOR,MODEL PSS26NSTASS. I HAVE HAD TROUBLE WITH THE ICE MAKER SINCE THE UNIT WAS NEW. IT HAS ALREADY BEEN REPLACED ONCE. MY LATEST PROBLEM IS THAT IT STOPPE… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x