Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

We have ice cycles forming in refrigerator. We believe we…

Hi We have ice...

Hi We have ice cycles forming in refrigerator. We believe we have turned off the water to the refrigerator What is causing the problem and what do we do?

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

Kenmore 50994993

Contractor's Assistant: Do you plan on doing the work yourself?

It was purchased in 2001

Contractor's Assistant: Anything else we should know to help you best?

Need to stop the ice from forming or we will have a floor full of water shortly Have turned off valve to ice maker. Thought that was causing problem.

Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
1/20/2018
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 17,995
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Ask Your Own Appliance Question

Are they forming on the ceiling or where in the unit exactly?

Ask Your Own Appliance Question
Customer reply replied 1 month ago
All over the side by side freezer. Down back and has filled up produce pan and ice cycles on back racks. Happened in 30 minutes time.
Customer reply replied 1 month ago
When should I expect a call

Are all the gaskets in good shape and sealing tightly?

Ask Your Own Appliance Question
Customer reply replied 1 month ago
do I need to unplug the refrigerator totally? Will it ruin the entire unit
Customer reply replied 1 month ago
Gaskets are sealed tight.

Can you upload a pic of it so I can see it?

Ask Your Own Appliance Question
Customer reply replied 1 month ago
Are you still available?

You have a massive leak in the icemaker. You need to pull the bin out and remove the icemaker and then check the fill tube, it may be iced up and spraying all the water every time it fills the icemaker all over the bin. Check that out and see.

Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 17,995
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified
Appliance Guru and 87 other Appliance Specialists are ready to help you
Ask your own question now
Phone call session started
Customer reply replied 1 month ago
If we have cut off the valve to the ice maker would it stop this from happening?

Yes if you shut the water off to the unit it will stop that 100%. You may want to take the bin out and shelves and defrost them and wipe everything down, but that will stop it.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
Thank you! Will replacing the Valve fix this? Or do we need to install a new ice maker?

You may need a new icemaker or valve, but mainly first check the fill tube to the icemaker it could be iced up or out of position. If the valve is lekaing through you could take the icemaker out and see if water is running through the fill tube when you have the water on to see if that is the issue since it is happening so fast it would sound like a bad water valve leakng through.

Ask Your Own Appliance Question
Was this answer helpful?
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 17,995
17,995 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
The Ice machine on my GE profile refrigerator has stopped working.
The Ice machine on my GE profile refrigerator has stopped working. Any ideas?… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Why is Kenmore Elite refrigerator making a loud noise?
Kenmore Elite Refrigerator making awful noise. Some sort of loud motor noise, maybe coming from the ice maker? It was iced over and I've de-iced the whole thing. The ice maker is turned off but it is … read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Samsung RFG298 lower ice maker has stopped making ice. The
Samsung RFG298 lower ice maker has stopped making ice. The upper ice maker is still working. What can I check?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Water is gushing out of ice maker. Ice maker has not worked
water is gushing out of ice maker. Ice maker has not worked for months. it was making a noise for last few days days like a pump running but no water filling the tray. Now it won't shut off. It stoppe… read more
Joel Swenson
Joel Swenson
High School or GED
3,580 satisfied customers
The ice maker just quit frig modelWRS576FIDB02 The ice maker
The ice maker just quit frig modelWRS576FIDB02 The ice maker NTPV303WA1,W10798411, DC12V 5W(###) ###-####made by Nidec Sankyo China. We have replaced the ice maker , Checked the water suply, The water… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My ice maker sends water into the freezer. side by side
my ice maker sends water into the freezer. side by side model ED5YHGX … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a side by side with an ice maker. the ice maker makes
i have a side by side with an ice maker. the ice maker makes hanging pencil like ice.now nothing at all. freezer is a little warm refrigerator a little cold. in the past i cleaned large separate ice m… read more
travis webb
travis webb
tech.
2,531 satisfied customers
I have a Maytag refrigerator with ice maker, The ice maker
I have a Maytag refrigerator with ice maker, The ice maker works but there is water leaking from the back of the freezer. The water drips down inside the refrigerator. I purchased it in2014. Is there … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
Just replaced ice maker a week ago. New ice maker didn't
Just replaced ice maker a week ago. New ice maker didn't seem to make enough ice. Came in today to hear the fan screaming, there seems to be a problem with the fill tube, took a hair dryer melted ice … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Kenmore upper freezer, ice maker stopped working 6 weeks ago
Kenmore upper freezer, ice maker stopped working 6 weeks ago and then mysteriously made a rack of ice a week ago and has stopped working since … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I am not getting water to my ice maker in the freezer on a
I am not getting water to my ice maker in the freezer on a samsung french door refrigerator. The filter was recently replaced and was overdue. I have a water dispenser inside the door of the refrigera… read more
Appliance Guru
Appliance Guru
Owner and Technician
17,995 satisfied customers
My new kitchen aid bottom freezer ice maker bin is stuck and
my new kitchen aid bottom freezer ice maker bin is stuck and I can't get it out. there is no ice in it now and we have turned the ice maker off, but it is still stuck … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My refrigerator ice maker drops into the freezer. Purchased
My refrigerator ice maker drops into the freezer JA: What's the make and model of the fridge? And can you guesstimate how old is it? Customer: Purchased July 2017. 5 months rf263teaesg JA: Do you plan… read more
Rusty S
Rusty S
Technician
156 satisfied customers
Ice maker not working. Ice maker not working. If possible.
had ice initialy, turned I'm off now turned on but still no ice… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My ice maker and freezer are not working. Lgy28968sb.
my ice maker and freezer are not working JA: What's the make and model? And have you checked the settings recently? Customer: lgy28968sb JA: Do you plan on doing the work yourself? Customer: electroni… read more
Rusty S
Rusty S
Technician
156 satisfied customers
The ice maker is not making ice and the freezer drawer next
the ice maker is not making ice and the freezer drawer next to the ice maker has a layer of ice above the drawer … read more
Appliance Guru
Appliance Guru
Owner and Technician
17,995 satisfied customers
I have a kitchen Aid ice maker in the freezer, there is no
Hello, I have a kitchen Aid ice maker in the freezer, there is no ice being made. I followed your article, and the white blades are in theslight up position, above the white plastic trim piece… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The ice maker on top works but the ice maker in the freezer
the ice maker on top works but the ice maker in the freezer does not ,why? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x