Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

GE Frontload washer GFWH1400D0WW I recently purchased this…

Customer Question
GE Frontload washer GFWH1400D0WWI recently...
GE Frontload washer GFWH1400D0WWI recently purchased this unit at lowes on clearance, it was so cheap I couldn't refuse it. . I was told that it worked however when I got it home it is not working. The front panel lights up and the first time I tried to use it , it filled with water and went through a couple of rotations and then just went to sleep. The front door locked and would not release . A Ge tech came by and released the door manually , looked around noticed that the diverter was stuck in the "4" position , unplugged it and plugged it back in but got no reaction and then told me to return the unit to the store.I figured I would make an attempt to get the unit working prior to returning it. I found a training bulletin and tried to get the unit into service mode by pressing and releasing "temp,ewash,temp,ewash" within 30 seconds of plugging in the washer , however there was no response.When plugged in the power and other lights go on. When I press start the panel displays a time and cycle . I counts down and the display changes the cycle but nothing happens. The door does not lock unless I press the lock buttonIs there any hope for this unit , or is it a door stop ???
Submitted: 4 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 hour by:
1/18/2018
Appliance Technician: Webb-Guy, Handyman replied 4 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,044
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question if you are still needing help that is?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
I still need help
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

I am sorry I primarily work in the evening time. I was not able to respond until now. Are you still around?

Ask Your Own Appliance Question
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

so the door is not locking and it lights up but its not running?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
the tech who came manually unlocked the door . the panel lights up and if I press start , the panel counts down the cycles but there is no reaction of the washer
Customer reply replied 4 months ago
the "lock" light only illuminates if I hold the lock button down , it does not illuminate if I press the start button
Customer reply replied 4 months ago
When I first got the machine home it did run , the tub filled with water and the it seemingly went through some cycles but then just went dormant . Since then there is no reaction and the tub still has water in it . If I choose the "drain and spin" cycle the panel will count down , but there is no mechanical reaction
Customer reply replied 4 months ago
I will be back in 45 min
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

ok so let me ask you this. Since the tech manually unlocked the door does the door lock again? If its not still locking that can explain a lot.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
No it does not lock. When depress the lock button the red light goes on but the door will still open
Customer reply replied 4 months ago
When it was stuck locked he put his hand down inside between the drum and the door and yanked on something till there was a loud thud and the door unlocked
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

ok so when he hit the manual release switch it sounds like your door lock broke and will need to be replaced. This will more then likely be the only issue you are having. The control board is working its willing to do the work just is not able to because its not locking.

Ask Your Own Appliance Question
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

https://www.amazon.com/GE-WH10X10006-Door-Lock-Washer/dp/B004H3XUEY​

the price through amazon is about half the price of what other companies are charging.

Ask Your Own Appliance Question
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

thi​s isn't the same unit but the same idea for replacing this part.

https://youtu.be/InskOLbvpPs​

Ask Your Own Appliance Question
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Rating does not stop you from getting back to me in the event you need me. It has been a pleasure assisting you today.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Thanks for the advice , why would the unit have stopped working in the first place??
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

we​ll the door lock can break for various reasons. It could have been shut to hard. Could have been something got in there. They tend to fail over time. It could be any manner of things that caused this.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Thanks , I will order the part and advise as to what happens
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Rating does not stop you from getting back to me in the event you need me. It has been a pleasure assisting you today.

Ask Your Own Appliance Question
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

I noticed that your question is still open and unrated were you needing anything further? If not please do rate with 5 stars at the top so I am credited for my time.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
I also tried to put the machine into diagnostic mode by pressing temp/ewash/temp/ewash . the only thing that happens is the display switches between 2.4 and 1.2
Appliance Technician: Webb-Guy, Handyman replied 3 months ago
It’s sounding like the control board is not telling the lock to lock. Can you check where the lock latches into the door to make sure there is nothing lodged in there keeping it from securely locking?
Ask Your Own Appliance Question
Customer reply replied 3 months ago
Do you mean in the new door latch which is screwed to the frame or in the door itself
Appliance Technician: Webb-Guy, Handyman replied 3 months ago

the door itself sorry

Ask Your Own Appliance Question
Customer reply replied 3 months ago
There is nothing impeeding the door lock. It physically shuts solidly . I was trying to get the unit in to test mode . There was water in the which I completely emptied through the filter . Now when I unplug the unit , wait 30 seconds and pug the unit back in again then hit Temp/ewash/temp/ewash within 30 seconds , the unit gives a slight beep but the panel does not light up with any codes.
Appliance Technician: Webb-Guy, Handyman replied 3 months ago

ok so sadly the problem is with your control board and its needing to be replaced it looks like.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
I had purchased the unit from Lowes, They sent a service tech who determined that the machine was in Demo mode . He got it out of demo mode and then the machine seemed to work. It will go through cycles but will not drain. I just ran it through the spin and drain cycle and it and it counted down, spinning, but did not drain and then just stopped., showing 00:00 on the display . At no time did it seemingly attempt to drain.
Appliance Technician: Webb-Guy, Handyman replied 3 months ago

ok so its not draining. Have you checked the drain hose and the drain pump for clogs?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
Hello again,I have been away again and did not get to followup with the washer.
I found a button in the drain pump and once removed the machine started working normally . I ran it about 10 washes and now have other issues. 1) It seems that the washer will not fill with water on most cycles and 2) stops/pauses in the middle of the cycle. It will start to count down by then the start button flashes and I have to push it again to continue the countdown.
Appliance Technician: Webb-Guy, Handyman replied 3 months ago
Ok I am glad to see the previous issue was taken care of. Here at just answer anything that is a new matter does have to be opened as a separate question though. Please feel free to request me specifically and I will be more then willing to further assist you on this matter.
Ask Your Own Appliance Question
Appliance Technician: Webb-Guy, Handyman replied 3 months ago
My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Rating does not stop you from getting back to me in the event you need me. It has been a pleasure assisting you today.
Ask Your Own Appliance Question
Appliance Technician: Webb-Guy, Handyman replied 3 months ago

I​ have been working with you all this time and you negatively rate me for assisting you and getting to the root of your problem? What more were you needing from me. I can only work on the original issue on each thread.

Ask Your Own Appliance Question
Was this answer helpful?
Ask Webb-Guy Your Own Question
Webb-Guy
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,044
3,044 Satisfied Customers
Experience: Maitenance Supervisor

Webb-Guy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Our he washing machine (top load) has started having
Our he washing machine (top load) has started having problems on the final spin cycle - it gets "unbalanced" and stops every load. Redistributing does not seem to help. When it spins wtih about 7 minu… read more
Matthew A
Matthew A
Owner Plumbing Company
Vocational, Technical or Trade School
My ice maker is clicking. GSH25JSCB SS. Model # The ice
The ice maker has 7 plastic strips that something is banging into… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
GE Profile microwave PVM9179DF2WW WORKS IN MICROWAVE MODE.
GE Profile microwave PVM9179DF2WW WORKS IN MICROWAVE MODE. Has stopped working in convection oven mode. Fans are running, keyboard working. No heat … read more
lm0494
lm0494
7 satisfied customers
Am searching for replacement burner caps for my 2003 Viking
Hi! Yes. Am searching for replacement burner caps for my 2003 Viking Professional 6 burners gas cook top. … read more
Rusty S
Rusty S
Technician
212 satisfied customers
KitchenAid range is tripping breaker today. 2011. Model
KitchenAid range is tripping breaker today JA: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model? Customer: 2011 JA: Do you plan on doing the work yourself? C… read more
Webb-Guy
Webb-Guy
Handyman
3,044 satisfied customers
My centennial washer fills for a few minutes and then sends
My centennial washer fills for a few minutes and then sends all of the water out. I have restarted the cycle, changed cycles, unplugged and started over, but nothing has worked. I can't get a full loa… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Kitchen Aid Superba oven /range that is about 14
I have a Kitchen Aid Superba oven /range that is about 14 years old , I can't figure out how to retract the bar to get the oven to close. I know that it has something to do with the cleaning cycle. … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Have a frig. four burner stove, one burner will not start.
have a frig. four burner stove, one burner will not start. ignighter is working also how do I get the lid to lift up … read more
Ray
Ray
Appliance Repair Technician
High School or GED
321 satisfied customers
My dryer is a Kenmore Elite Model 10173932101. I'm pretty
Hi My dryer is a Kenmore Elite Model*********** I'm pretty sure that the thermal fuse is blown. This dryer doesn't have a removable panel. What is the easiest way to check / replace the fuse? … read more
Joel Swenson
Joel Swenson
High School or GED
3,723 satisfied customers
We have a whirlpool wod51ecoaso3 double oven heating 50 to
We have a whirlpool wod51ecoaso3 double oven heating 50 to 100 degrees higher than set. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
We have a kitchen aid dishwasher that is FIVE years old. It
We have a kitchen aid dishwasher that is FIVE years old. It stopped filling with water. We had an appliance guy our for $100 who told us it needs new control board and wanted to charge over $400 to fi… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
We have a GE 25RZ front load washer. It gets out of balance
We have a GE 25RZ front load washer. It gets out of balance and shakes badly. My mom will only put 2-3 towels in at a time which seems like a waste of time. What do we do? … read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
106 satisfied customers
The power button on washer model 110.47781701 seems to be
the power button on washer model 110.47781701 seems to be pushed in and will not spring back out to the normal position. there is no error codes showing. It appears that the POWER button is being push… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Where would I find the fuse on my Maytag stove. Is it the
No I want to see if it's the fuse before I call for help. My oven won't go up to temperature … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Temperature light flashes when set. Just now
Temperature light flashes when set JA: I'll do all I can to help. How long have you been dealing with this? Customer: Just now JA: Do you plan on doing the work yourself? Customer: Yes JA: Anything el… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Ge profile refrigerator not cooling on either side. Less
Ge profile refrigerator not cooling on either side … read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
106 satisfied customers
Ice maker running water out the freezer door. Whirlpool
ice maker running water out the freezer door JA: What's the make and model? And have you checked the settings recently? Customer: whirlpool ed5pbaxvb01 JA: Do you plan on doing the work yourself? Cust… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Microwave stopped working during cooking time. GE HOUSEHOLD
GE HOUSEHOLD MICROWAVE/CONVECTION OVEN MODEL PVM1790SR1SS … read more
Rusty S
Rusty S
Technician
212 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x