Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

How do i troubleshoot my refrigerator? air counterdepth side…

Customer Question
How do i troubleshoot...

How do i troubleshoot my refrigerator?

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

Jen air counterdepth side by side 13 years or so

Contractor's Assistant: Do you plan on doing the work yourself?

Just trying to decide wheter to go ahead and buy a new one (e.g. if compressor shot)

Contractor's Assistant: Anything else we should know to help you best?

Came home today and water running from freezer. Air is blowing into freezer but does not seem to be cold enough to freeze.

Submitted: 7 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
1/16/2018
Appliance Technician: Nolan Rettig, Home Appliance Technician replied 7 months ago
Nolan Rettig
Nolan Rettig, Home Appliance Technician
Category: Appliance
Satisfied Customers: 329
Experience: Service Technician at Ralph's Joy of Living
Verified

Hello, My name is ***** ***** I will be assisting you with your issues today. Please give me a minute to review your question.

Ask Your Own Appliance Question
Appliance Technician: Nolan Rettig, Home Appliance Technician replied 7 months ago

Do you have the model number of the machine by chance?

Ask Your Own Appliance Question
Appliance Technician: Nolan Rettig, Home Appliance Technician replied 7 months ago

And is there any frost along the back wall of the freezer that you can see?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nolan Rettig Your Own Question
Nolan Rettig
Nolan Rettig
Nolan Rettig, Home Appliance Technician
Category: Appliance
Satisfied Customers: 329
329 Satisfied Customers
Experience: Service Technician at Ralph's Joy of Living

Nolan Rettig is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My Frigidaire Side By Side refrigerator model FRS6L9EFSS3 ice
My Frigidaire Side By Side refrigerator model FRS6L9EFSS3 ice maker is not producing ice. According to the technician, the refrigerator has inefficient sealed system and he recommended that I should b… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
magic chef refridgerator , compressor is constantly running,
magic chef refridgerator , compressor is constantly running, freezer does not get cold enough to freeze, frige portion temp is staying around 45 degrees or so… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Side by side Refrigerator/freezer model# XXXXX has intermittent
Side by side Refrigerator/freezer model# XXXXX has intermittent freezer. Alternately thaws then freezes. Unit is more than 5 years old.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
can a side by side refridgerator have a burned out compressor
can a side by side refridgerator have a burned out compressor and still keep proper temperature on the refridgerator side yet the freezer side temp has been running high for 1 whole week… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a sub-zero model 211 RFD and just recently replaced
I have a sub-zero model 211 RFD and just recently replaced the compressor and fan since the freezer would not get cold enough. This is the second compressor in 26 years of use. I realize that the unit… read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
I have a whirlpool side by side refrigerator. When I came home
I have a whirlpool side by side refrigerator. When I came home everything in the freezer melted. I cleaned the grate underneath and it appears to be working but not blowing cold enough to freeze. The … read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
We have a Roper side by side fridge/freezer Model RS22AQXKQ04
We have a Roper side by side fridge/freezer Model RS22AQXKQ04 that is about 7 years old. In the past few weeks the freezer has been over-freezing everything solid. The ice cream has to be microwaved j… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Frigidaire side by side refrigerator (Model # GLH
I have a Frigidaire side by side refrigerator (Model # XXXXX 538EGPB1). It is only 3 1/4 years old and we bought it new from Sears. Today, we came home and everything in the freezer had melted and not… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
My freezer wont freeze. Yesterday I cleaned out the dust and
My freezer won't freeze. Yesterday I cleaned out the dust and lint under the refrigerator/freezer but it still isn't getting cold enough to freeze.… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
We have a GE Profile refrigerator that was purchased 2 years
We have a GE Profile refrigerator that was purchased 2 years ago. Suddenly tonight the frig was warm, 57 degrees, and the freezer was 39 degrees. Doors were closed all day. Unit has never made any str… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
I have a GE freezer model FUF20DMERWH manufactured in 9/02
I have a GE freezer model FUF20DMERWH manufactured in 9/02 that we keep in garage. It is still blowing cold air but is not freezing anything. Is it worth getting it repaired? and what do you think the… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
GE gss23sgsa stainless side by side. refrigerator side working
GE gss23sgsa stainless side by side. refrigerator side working fine but freezer is cold but not freezing. took panel off back and cleaned but no help. is running and air blowing but not cold enough. p… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,163 satisfied customers
My Samsung RH269LBSH refrigerator freezer stopped freezing.
My Samsung RH269LBSH refrigerator freezer stopped freezing. Unplugged appliance for 9 minutes per user guide and reset computer. Freezer remains at 56degrees. HELP!… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
I own a Amana side byside refrigerator model ARS2304AW that
I own a Amana side byside refrigerator model ARS2304AW that is nine years old. It will not freeze ice cream or frozen waffles ,but it does freeze everything else. What's going on? Can this be fixed re… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,163 satisfied customers
have a 7 year old Kenmore refrigerator with bottom freezer.
have a 7 year old Kenmore refrigerator with bottom freezer. It gradually stopped cooling well. I cleaned the coils to the best of my ability but a good portion of it is hard to reach. It seems to cool… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
I came home and my GE side by side Refrigerator model# XXXXX
I came home and my GE side by side Refrigerator model# XXXXX CC had melted or defrosted. It is not producing cold temperatures in the Freeze section and now my Refrigerator side is barely cool. The re… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
I have a model PLHS269ZDB2 side by side refrigerator. It just
I have a model PLHS269ZDB2 side by side refrigerator. It just quit cooling/freezing. Any suggestions on troubleshooting and repairing...… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
We have side by side kenmore refrigerator that is no ...
We have side by side kenmore refrigerator that is no longer freezing in the freezer, the refrigerator side still seems cold. But not as cold as usual. Everything in the freezer side slowly defrosted. … read more
Glenn
Glenn
Maintenance, Technician
Associate Degree
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x