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Our whirlpool gas dryer is not working. However, it is

Customer Question
Our whirlpool gas dryer...

Our whirlpool gas dryer is not working. However, it is getting electric because the drum light is on.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

2 years

Contractor's Assistant: Do you plan on doing the work yourself?

Please be patient. I have to go to the dryer to look up the model#

Contractor's Assistant: Anything else we should know to help you best?

Please be patient. I have to go to the dryer to look up the model#

Submitted: 7 months ago.Category: Appliance
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Customer reply replied 7 months ago
The Whirlpool model# ***** ***** The serial# ***** *****
Customer reply replied 7 months ago
how much longer?
Answered in 3 hours by:
1/14/2018
Appliance Technician: Webb-Guy, Handyman replied 7 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,466
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question if you are still needing help that is?

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Customer reply replied 7 months ago
Travis - Are you available?
Customer reply replied 7 months ago
what do I need to do to get the dryer going? is there a re-set switch?
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

do ​you happen to have a multimeter that we can test any parts with?

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Customer reply replied 7 months ago
No.
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

ok well lets try this first unplug the appliance for 5 minutes to do a hard reset and then we will go from there.

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Customer reply replied 7 months ago
Unplugged dryer for 15 minutes before re-connecting. It didn't work.
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

ok if you happen to have a multimeter the first and most logical part that needs checked is the thermal fuse to see if it has failed. Also if you scroll down on this link it will have some helpful videos for testing and or replacing this part as well.

https://www.repairclinic.com/PartDetail/Thermal-Fuse/WP3392519/2986?modelNumber=WGD5000DW1​

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Customer reply replied 6 months ago
I just looked at my bank account. I was charged $56.00 ($5 on 1/16/18, $23 on 1/17/18 & $28 on 1/21/18). The advice I was given didn't work. I had to pay for an appliance repair guy to come to my house to diagnose the issue. I want my money back! You had no right to charge me anything more than the original $5. This service is a rip off!!!
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

W​ell I am glad to hear that you are up and running now. I did not charge you anything. I will however have your issue sent in for a refund.

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Customer reply replied 6 months ago
Well, that's very interesting since my bank account tells me otherwise.
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

It is on your just answer account. I do not have access to your funds because I was not rated or rated highly. Its fine though. I do understand your frustration with the matter. As I said I have sent this in for a full refund.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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