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My new kitchen aid bottom freezer ice maker bin is stuck and…

Customer Question
My new kitchen aid...

My new kitchen aid bottom freezer ice maker bin is stuck and I can't get it out. there is no ice in it now and we have turned the ice maker off, but it is still stuck

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

I just got it in September 2017. the model is KRFC604Fss00

Contractor's Assistant: Do you plan on doing the work yourself?

I have had nothing but trouble with the ice maker. Kitchen aid has already replaced it once because the ice continues to have sediment in the cubes. I do not want to do the work unless it is very easy.

Submitted: 7 months ago.Category: Appliance
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Answered in 4 minutes by:
1/11/2018
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,509
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient.

These have a tendency to get ice chips and moisture up under the ice container and at times need a bit of persuasion when you have unlocked the container but they are still stuck in place give it a samck on each side then try to push the unlock button and lift the container off and let em know if ti then comes off for you or not.

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Customer reply replied 7 months ago
tried that a bunch of timebut bin does not come out. Just tired it again bin still stuck.
Customer reply replied 7 months ago
What do I owe? I am no longer interested in the help.
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