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Washer does not start cycle when turned on. A beeping sound…

Customer Question
Washer does not start...

Washer does not start cycle when turned on. A beeping sound starts about 3 minutes and a red light turns on to add garment and all buttons are locked. Need to power off washer to unlock door to remove unwashed clothes.

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Amana Tandem 7300

Contractor's Assistant: Do you plan on doing the work yourself?

Depends om

Contractor's Assistant: Anything else we should know to help you best?

Depends on level of dificulty

Submitted: 6 months ago.Category: Appliance
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Answered in 5 hours by:
1/10/2018
Appliance Technician: Webb-Guy, Handyman replied 6 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,302
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question if you are still needing help that is?

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Customer reply replied 6 months ago
I have been waiting all day for a call.
Customer reply replied 6 months ago
No it cost $24 so let's just try to do type it. Thank you.
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

I​ am so sorry if the site offered the automatic phone call that is not from me please disregard it. It will pop up again but its not from me. Give me a few minutes to pull up some information for you.

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Appliance Technician: Webb-Guy, Handyman replied 6 months ago

now have you tried unplugging the appliance for a full 5 minutes to do a hard reset? Also what is the full model number of your unit? Its located on the inside of the door area. I will need that in order to proceed.

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Customer reply replied 6 months ago
ok
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

J​ust let me know when you are ready

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Customer reply replied 6 months ago
No we only unplugged it for a few seconds so we will unplug for 5 minutes. Here are the numbers from inside door: w10252722, and NFW7300WW00 and ser HL03291344. We will have to continue this tomorrow as it is 8:30pm and the call was supposed to be returned this afternoon. We don't have the time now. Can we continue this tomorrow.?
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

I totally understand. I am more then happy to continue tomorrow as it is 1:15 am here :) so I totally understand. I will be more then happy to finish up with you then. By the way the second set NFW7300WW00 ​ that is the model number just for future reference as well. Just message me on here when you are ready to begin.

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Customer reply replied 6 months ago
what are you saying? Can I do this tomorrow as there is no one here now to pull the washer out. I was supposed to get a responce in a half hour and it took more like 6 hours. I can rate the call tomorrow.
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

yes tomorrow is just fine. I am not asking you to rate at all.

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Customer reply replied 6 months ago
I can't credit you if we can't finish and we can't finish so I will have to say goodbye and try again tomorrow.
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

I will be here to hear from you tomorrow.

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Customer reply replied 6 months ago
Amana Tandem 7300, Mod WFW7000WW00, ser. HL03291344, type 832A. Is anyone there? Can you help?
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

ok ​so were you ever able to unplug it for 5 minutes to do a hard reset?

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Customer reply replied 6 months ago
unplugged. Going out now be back tomorrow.
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

ok sounds good

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Appliance Technician: Webb-Guy, Handyman replied 6 months ago

when you come back tomorrow the first thing I want you to do is run the diagnostics test and lets see what it tells us

https://s3.amazonaws.com/sm-backend-production-attachments/09001a50802d1909/Tech%20Sheet%20-%20W10252711%20-%20Rev%20A.pdf​

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