Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

2 Year old GE Electric dryer model # GTDP490ED8WS shuts down…

Customer Question
2 Year old...

2 Year old GE Electric dryer model # GTDP490ED8WS shuts down before cycle ends and clothes are dry. Can be restarted by pushing the on button after a few minutes. The dryer is hot on the left side top toward the back. I removed the front panel and cleaned out the lint inside, but it wasn't excessive. Also disconnected the vent hose and cleaned it out, but again not a lot of lint. Put it back together and it is still shutting off after a few minutes.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Just over 2 years old GE model GTDP490ED8WS

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

I tried to provide the details of the problem above. Only two of us in the house so it hasn't been stressed too much.

Submitted: 6 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 hours by:
1/10/2018
Appliance Technician: Kelly, Appliance Technician replied 6 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,672
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Inside the dryer are two metal strips that sense the moisture in the clothes. The clothing passes over the strips and create an electrical path with the moisture in them. The metal strips sense the resistance in that electrical path and send that resistance reading to the control. The control then reads the resistance reading, interprets the resistance and from that reading determines how long the dryer needs to run. The less moisture in the clothing, the higher the resistance. The problem is that over time, detergent and softener residue builds up on the metal sensor strips and creates an insulating barrier between the strips and the clothing. Since the strips cannot sense the moisture in the clothing because of this barrier, it sends a high resistance reading to the control. The control then interprets that to mean that the clothes are dry and shuts off prematurely. You will need to clean those strips with a Scotch Brite pad, steel wool, sand paper or other abrasive to remove that barrier.

Does the behavior change after cleaning the sensors?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,672
25,672 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

25,672 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
John, I have a Maytag Atlantis electric dryer model MDE6200AYW.
Hi John, I have a Maytag Atlantis electric dryer model MDE6200AYW. A few days ago, after cleaning out the vent tube and the wall vent, the dryer quit stopping after running in the auto dry cycle. The … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have LG Steam Dryer DLEX7177WM. Recently put in a professional
I have LG Steam Dryer DLEX7177WM. Recently put in a professional 'roof vent' filter/vent system. Prior to putting this in and now with it in, my clothes are NOT drying and machine shuts off. It heats … read more
The Appliance Guy
The Appliance Guy
High School or GED
11 satisfied customers
Kenmore Electric Dryer. Heats for a few minutes then quits.
Kenmore Electric Dryer. Heats for a few minutes then quits. Won't restart until about 10 minutes, then runs for a few minutes and quits again. Exhaust hose clear and clean. No lint buildup. Will run o… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Problem with new Bosch Axxis model WTV76100US dryer
I bought a new Bosch Axxis model WTV76100US dryer. From the beginning, it failed to dry clothes. It would run for several minutes and stop with the filter light blinking, even though the filter was cl… read more
AUSSIE- Repair Tech.
AUSSIE- Repair Tech.
Appliance Repair Technician
3,875 satisfied customers
WE HAVE THE 3000 SERIES WASHER & DRYER JUST OVER 1 YEAR OLD
WE HAVE THE 3000 SERIES WASHER & DRYER JUST OVER 1 YEAR OLD AND NOW THE DRYER DOESN'T COMPLETE THE CYCLE. THE CLOTHES ARE STILL WET. I BELIEVE THE SENSOR KEEPS SHORT CYCLING BECAUSE THE TIMER WILL GO … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Hi, My maytag bravos dryer is one year and 2 months old. Suddenly
Hi, My maytag bravos dryer is one year and 2 months old. Suddenly it has stopped drying the clothes, it takes forever to dry a load and clothes are very warm and wet, lots of steam in the dryer, also … read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
Have a Whirlpool Duet Gas Dryer...worked great for approx 18
Have a Whirlpool Duet Gas Dryer...worked great for approx 18 months...then the clothes began to wrinkle. Here is a recap of the issues: -When damp clothes are placed into the dryer and set on the Auto… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
My Kenmore Gas Dryer model 417.98042700 wont completely dry
My Kenmore Gas Dryer model 417.98042700 wont completely dry the clothes. It will spin, ignite get warm but will leave clothes damp. Also will shut off prior to completing dry cycle.… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
my dryer only heats up for 10 minutes at a time and does not
my dryer only heats up for 10 minutes at a time and does not dry my clothes. i have a kenmore 600 series dryer.… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a GE washer WNCD2050 and a GE dryer DNCD450 about 6
I have a GE washer WNCD2050 and a GE dryer DNCD450 about 6 years old. My wife informs me the clothes are still damp when the cycle is finished on the dryer. I have removed the lint trap and exhaust ho… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I own a GE brand clothes dryer. I noticed that it had shut
I own a GE brand clothes dryer. I noticed that it had shut off early the other night. I opened it up and the clothes were still damp. I restarted it, and when it shut off at the end of the drying cycl… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a Fisher-Paykel gas dryer, DG08-US1, which is shutting
I have a Fisher-Paykel gas dryer, DG08-US1, which is shutting off after a few minutes and sometimes will not come back on right away. It is not drying the clothes effectively even after a few cycles. … read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
I have a Bosch Axxis clothing dryer, bought about one year
I have a Bosch Axxis clothing dryer, bought about one year ago. Every few minutes while running a drying cycle the unit turns off and the filter indicator light goes on. I assume this means the lint s… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
My whirlpool dryer stops before the clothes are dry and if
My whirlpool dryer stops before the clothes are dry and if i try to turn it back on it won't always turn on. I don't smell anything burning.. if i wait a few hours (supposedly) it cools down enough to… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
Kenmore Elite HE3 mod. 110.94832201 Gas (converted to LP) is
Kenmore Elite HE3 mod. 110.94832201 Gas (converted to LP) is taking extremely long to dry clothes. Set on timed dry and high temp it takes approx 2 hours to dry clothes ( 2- 58 minute cycles). Exhaust… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a 5 1/2 yr. old Maytag Performa. Over the last couple
I have a 5 1/2 yr. old Maytag Performa. Over the last couple of months a buildup of dark "smut" began to appear on the inside of the dryer door as well as around the opening. I began to notice my whit… read more
master appliance tech
master appliance tech
Owner / Operator
High School or GED
1,787 satisfied customers
I JUST PURCHASED A GE STACKABLE FRONT LOAD WASHER AND DRYER
I JUST PURCHASED A GE STACKABLE FRONT LOAD WASHER AND DRYER SET ABOUT 3 WEEKS AGO. THE DRYER DOES NOT DRY THOROUGHLY, AND CAN TAKE SEVERAL CYCLES TO DRY. MY DAUGHTER HAS THIS SAME SET, AND HAS NO PROB… read more
Randy 43
Randy 43
appliance technician
Vocational, Technical or Trade Scho
3,789 satisfied customers
I have a whirlpool dryer model #LER5636PQO, it takes 3 hours
I have a whirlpool dryer model #LER5636PQO, it takes 3 hours to dry a load of clothes. I have checked the hose, cleaned it which not much lint there, i cleaned the dryer filter with soap and water. i … read more
rick
rick
Owner, appliance service company
Associate Degree
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x