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My washer stops in mid cycle and F 11 shows What does that…

Customer Question
My washer stops in...

My washer stops in mid cycle and F 11 shows What does that mean ??

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Whirlpool Duet model #GHW94650MW2 I believe its 14 yrs old

Contractor's Assistant: Do you plan on doing the work yourself?

If possible

Contractor's Assistant: Anything else we should know to help you best?

What does F 11 mean

Submitted: 6 months ago.Category: Appliance
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Answered in 5 minutes by:
1/9/2018
Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,398
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

can you please check that model number again? Something with the numbers is mixed up in the middle.

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Customer reply replied 6 months ago
GHW 9250MW2 Serial CSR(###) ###-####
Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

Perfect, thank you.

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Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

This F11 means that your main central control board (CCU) and the motor control board (MCU) are not communicating with one another properly. The motor control board is located under the tub mounted to the floor of the washer. The CCU is mounted under the top panel of the washer and is the part with about 100 wires going into it. You'll want to remove the top panel and the lower front panel to check the wire connections and make sure they are all secure. If everything looks good, then you just have to guess which control board you want to replace first, either the MCU or the CCU and the problem is that there is no way to test and determine which part is faulty so it's just a guessing game. That being said, the MCU is the part that I generally find faulty so that is the part I'd replace first and below is a link to the part to a place that allows you to return parts if you end up not needing them which is a great option to have on communication errors which you can't test.

CLICK HERE for MCU

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Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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