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GE JVM1850SM4SS, replaced the thermo switch, GE WB27X1127,

Customer Question
GE JVM1850SM4SS, replaced the...

GE JVM1850SM4SS, replaced the thermo switch, GE WB27X1127, which brought it back to life but the turntable and exhaust fan are not working. Is it salvageable? Thanks

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

That is the exact model

Contractor's Assistant: Do you plan on doing the work yourself?

Date of manufacture was 2010

Contractor's Assistant: Anything else we should know to help you best?

Thats all I got Pearl

Submitted: 6 months ago.Category: Appliance
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Answered in 5 hours by:
1/10/2018
Appliance Technician: Kelly, Appliance Technician replied 6 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,692
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 6 months ago

You likely have a problem with the main control. Does the fan never come on, even when the unit is running a heat cycle?

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Customer reply replied 6 months ago
Fan never runs.
Turntable never runs.
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Thank you. Please allow me just a few minutes to prepare some information for you, thank you!

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Appliance Technician: Kelly, Appliance Technician replied 6 months ago

With both the cooling fan and the exhaust fan not working as well as the turntable not working, the issue is indicative of a faulty control, number 14 in the diagram at the link below.

CLICK HERE

The link below is to the part you will need!

CLICK HERE

All connections simply unplug and plug in, making for an easy repair!

If you would be so kind, would you please remember to rate my service USING THE STAR SCALE at the top or the bottom of the page before you leave today? You may post back at anytime with follow up questions. Please let me know how I may earn your 5 star rating! Thank you so much!

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Customer reply replied 6 months ago
Correction, no exhaust fan, no turntable. Only.ubit cooling fan comes on with the unit
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Okay, if the exhaust was working without the cooling fan it would change the diagnosis but if the cooling fan works but not the exhaust, the issue is still with the main control, or Smart Board, as GE calls it.

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Customer reply replied 6 months ago
Or not so smart board in this case
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Indeed! Especially at the cost of it, near a new microwave!

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