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My microwave model NNCD989S Genius Prestige, failed

Customer Question
Second opinion] My microwave...

Second opinion] My microwave model NNCD989S Genius Prestige, failed yesterday, runs for

Contractor's Assistant: How long have you had your NNCD989S?

About 3 seconds, then shows H97 on the screen and wont work at all after that. Solution?

Contractor's Assistant: What have you tried so far?

Thoroughly cleaned interior, which was mildly needed and don't know what to try next. Operating Instructions Manual does not offer "problem issues and solutions" page. I'm not good at guessing!!

Contractor's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I believe that's it.It is lightly used, really only for heating food items.

Submitted: 6 months ago.Category: Appliance
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Answered in 6 hours by:
1/10/2018
Appliance Technician: Kelly, Appliance Technician replied 6 months ago
Kelly
Kelly, Appliance Technician
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Satisfied Customers: 25,693
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Appliance Technician: Kelly, Appliance Technician replied 6 months ago

The H97 error is a high voltage error, either with the magnetron or the inverter board. The manufacturer recommends replacing both components for this repair. However, these parts are dangerous to repair if you are not familiar with microwaves. Is this something you are wanting to repair yourself?

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