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Freezer is 0 temp fridge is at 55 we defrosted still same.

Customer Question
freezer is 0 temp...

freezer is 0 temp fridge is at 55 we defrosted still same

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

Ge profile 3 yrs old

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 6 months ago.Category: Appliance
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Answered in 6 hours by:
1/10/2018
Appliance Technician: Kelly, Appliance Technician replied 6 months ago
Kelly
Kelly, Appliance Technician
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Satisfied Customers: 25,693
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 6 months ago

If it is all defrosted and still not cooling well, the issue is most likely to be with a fan motor or an air damper.

May I please have your model number so I am able to provide you with accurate, model specific information?

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Customer reply replied 6 months ago
PFE29PSDCSS
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

This model uses two evaporators, one in the freezer and one in the refrigerator.

  1. Do you hear a fan running in the refrigerator?
  2. If you feel the back wall of the refrigerator, at the bottom, is it cold?
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Customer reply replied 6 months ago
to both question
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

So the fan is running in the refrigerator and the back wall is cold but the refrigerator is at 55*?

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Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Have you removed the rear panel from the inside of the refrigerator, number 799 at the link below?

CLICK HERE

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Customer reply replied 6 months ago
i haven't removed that what would i be looking for when i do
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

See if there is frost build up that may be blocking the air flow. If the panel is cold and the fan is running, I suspect there may be.

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