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It doesn't want to spin. Samsung front loader. The rotor and…

Customer Question
It doesn't want to...

It doesn't want to spin

Contractor's Assistant: Just to clarify, what's the make and model of the appliance? And has it done this before?

Samsung front loader

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

The rotor and magnetic cylinder are clean and when it try's to spin its loud

Submitted: 6 months ago.Category: Appliance
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Answered in 1 hour by:
1/9/2018
Appliance Technician: Webb-Guy, Handyman replied 6 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,336
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question if you are still needing help that is? Is the door locking?

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Appliance Technician: Webb-Guy, Handyman replied 6 months ago

ok ​now is the door locking when you start a cycle? Also you said its loud when it trys to spin. What kind of loud noise is it making?

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Customer reply replied 6 months ago
Every thing works like it should except that when you get to the spin cycle it wants to hesitate and grind
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

now is it just grinding or is it clicking as well?

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Customer reply replied 6 months ago
Both it's like it's slipping but all the teeth are good
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

no​w what about the hall sensor on the rotor

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Customer reply replied 6 months ago
It all looks brand new
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

wel​l something is certainly missing here. What is the model number of your unit?

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Customer reply replied 6 months ago
Wf419aaw/xaa01
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

just a moment while I pull up your information .

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Appliance Technician: Webb-Guy, Handyman replied 6 months ago

th​is could indicate a bad bearing but I am telling you it can get messy and extremely hard to replace these parts.

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Customer reply replied 6 months ago
Are the bearings behind the sim plate
Customer reply replied 6 months ago
Shim plate
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

around the dryer drum shaft.

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Appliance Technician: Webb-Guy, Handyman replied 6 months ago

yes in there

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Appliance Technician: Webb-Guy, Handyman replied 6 months ago

as clean as this unit is it doesn't make sense that your having this problem.

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Customer reply replied 6 months ago
I know it wants to spin then it slips
Customer reply replied 6 months ago
The rotor and the coils look brand new
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

yeah something is missing or broken in there on that shaft. I honestly hate to do this to you but I have to step away and I do not want to keep you waiting so I am going to open this up to other experts to assist you. If someone doesn't get to you before I make it back I will follow up with you on here.

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Customer reply replied 6 months ago
Ok thanks
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

you are welcome.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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