Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

It doesn't want to spin. Samsung front loader. The rotor and…

Customer Question
It doesn't want to...

It doesn't want to spin

Contractor's Assistant: Just to clarify, what's the make and model of the appliance? And has it done this before?

Samsung front loader

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

The rotor and magnetic cylinder are clean and when it try's to spin its loud

Submitted: 1 month ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 hour by:
1/9/2018
Appliance Technician: travis webb,
 replied 1 month ago
travis webb
Category: Appliance
Satisfied Customers: 2,610
Experience: maitenance tech at casto
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question if you are still needing help that is? Is the door locking?

Ask Your Own Appliance Question
Appliance Technician: travis webb,
 replied 1 month ago

ok ​now is the door locking when you start a cycle? Also you said its loud when it trys to spin. What kind of loud noise is it making?

Ask Your Own Appliance Question
Customer reply replied 1 month ago
Every thing works like it should except that when you get to the spin cycle it wants to hesitate and grind
Appliance Technician: travis webb,
 replied 1 month ago

now is it just grinding or is it clicking as well?

Ask Your Own Appliance Question
Customer reply replied 1 month ago
Both it's like it's slipping but all the teeth are good
Appliance Technician: travis webb,
 replied 1 month ago

no​w what about the hall sensor on the rotor

Ask Your Own Appliance Question
Customer reply replied 1 month ago
It all looks brand new
Appliance Technician: travis webb,
 replied 1 month ago

wel​l something is certainly missing here. What is the model number of your unit?

Ask Your Own Appliance Question
Customer reply replied 1 month ago
Wf419aaw/xaa01
Appliance Technician: travis webb,
 replied 1 month ago

just a moment while I pull up your information .

Ask Your Own Appliance Question
Appliance Technician: travis webb,
 replied 1 month ago

th​is could indicate a bad bearing but I am telling you it can get messy and extremely hard to replace these parts.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
Are the bearings behind the sim plate
Customer reply replied 1 month ago
Shim plate
Appliance Technician: travis webb,
 replied 1 month ago

around the dryer drum shaft.

Ask Your Own Appliance Question
Appliance Technician: travis webb,
 replied 1 month ago

yes in there

Ask Your Own Appliance Question
Appliance Technician: travis webb,
 replied 1 month ago

as clean as this unit is it doesn't make sense that your having this problem.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
I know it wants to spin then it slips
Customer reply replied 1 month ago
The rotor and the coils look brand new
Appliance Technician: travis webb,
 replied 1 month ago

yeah something is missing or broken in there on that shaft. I honestly hate to do this to you but I have to step away and I do not want to keep you waiting so I am going to open this up to other experts to assist you. If someone doesn't get to you before I make it back I will follow up with you on here.

Ask Your Own Appliance Question
Customer reply replied 1 month ago
Ok thanks
Appliance Technician: travis webb,
 replied 1 month ago

you are welcome.

Ask Your Own Appliance Question
Ask travis webb Your Own Question
travis webb
travis webb
travis webb
Category: Appliance
Satisfied Customers: 2,610
2,610 Satisfied Customers
Experience: maitenance tech at casto

travis webb is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I am trying to find the manual for my Maytag refrigerator.
I am trying to find the manual for my Maytag refrigerator. Serial # KY134320. Model#: MF12569VEM1. Please help. My ice maker is jammed and I don't know how to get into it. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have a LG Model DLEX8000V dryer. I get a D90 code many
I have a LG Model DLEX8000V dryer. I get a D90 code many times on each cycle. We've checked all the vents, even blowing a leaf blower through the duct work. Yet we still get the D90 over and over. Cou… read more
travis webb
travis webb
2,610 satisfied customers
I cannot get my dishwasher to begin the wash cycle? It keeps
I cannot get my dishwasher to begin the wash cycle? It keeps showing a "lock sign" when I try to start it. It has usually worked well. … read more
Melissa Martin
Melissa Martin
Apprenticeship
43 satisfied customers
GFWR800 washer problems. GE GFWR4800 3 yrs old. Pump is
GFWR800 washer problems JA: What's the make and model of your washing machine? And can you guesstimate how old it is? Customer: GE GFWR4800 3 yrs old JA: Do you plan on doing the work yourself? Custom… read more
travis webb
travis webb
2,610 satisfied customers
Have a Frigidaire Stack Up Washer Dryer. Dryer seems fine.
Have a Frigidaire Stack Up Washer Dryer. Dryer seems fine. Washer will not start and done will not open. When I reset breaker or press button to start I get 3 beeps. … read more
Ray
Ray
Appliance Repair Technician
High School or GED
4 satisfied customers
E2 * F5 error codes. Model WTW70000dw0 won't work. Can't
can't locate, looking online. mine doesn't have a dial … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
The two small burners on my gas stove won't ignite. The big
The two small burners on my gas stove won't ignite. The big ones do. What should I try? … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I just bought a home that had a bosch dishwasher in the
I just bought a home that had a bosch dishwasher in the home. It has quit drying. Any help would be appreciated. … read more
Ray
Ray
Appliance Repair Technician
High School or GED
4 satisfied customers
What professionals in NYC could help me to clean the vent of
What professionals in NYC could help me to clean the vent of this dryer I have at home ? And also would shortened it so you'll done. So will helps my dryer get hot.video of the vent: https://drive.goo… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have a kenmore elite quiet pak2 washer and the cycle was
I have a kenmore elite quiet pak2 washer and the cycle was interrupted cause the water pipe came apart. It has been fixed by a plumber and now when it was plugged back in it had a high pitched sound a… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I moved into a home where the whirlpool double oven was
I moved into a home where the whirlpool double oven was NEVER cleaned even though it is a self cleaning oven. I have run it through the cleaning cycle and have cleaned the inside ovens. The problem is… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
44303400 refrigerator not cooling. Was intermittent at
44303400 refrigerator not cooling. Was intermittent at first, power cycling made it work again. Was told to replace main control board. It started working again without issues so I didn't do anything.… read more
travis webb
travis webb
2,610 satisfied customers
Washing machine won't drain water out. 2014 cabrio model
Washing machine won't drain water out JA: What's the make and model of your washing machine? And can you guesstimate how old it is? Customer: 2014 cabrio model wtw8000bwd JA: Do you plan on doing the … read more
Melissa Martin
Melissa Martin
Apprenticeship
43 satisfied customers
Our oven just about caught fire tonight smoke detectors
Our oven just about caught fire tonight smoke detectors going off screen flashed F-10. … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
My light reads LOC I guess that means lock shows sm. lock I
My light reads LOC I guess that means lock shows sm. lock I cannot clear it so I can't use my oven … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a Whirlpool Top-Loading High-Efficiency Low-Water
I have a Whirlpool Top-Loading High-Efficiency Low-Water Washer. The top is open but the lock is locked with no lights functioning on the display. When I unplug and replug it the lock button blinks se… read more
Ray
Ray
Appliance Repair Technician
High School or GED
4 satisfied customers
How to fix top loader door hinge of a GE GTWN825DOWS washer?
How to fix top loader door hinge of a GE GTWN825DOWS washer ? … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
GE Refrigerator Freezer Model PZS25KSECFSS. Refrigerator
GE Refrigerator Freezer Model PZS25KSECFSS. Refrigerator side not cooling. 58 degrees. Vegetable and meat drawers are 38. What should I do? … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x