Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Jenn Air slide in downdraft range model #

Customer Question
Hi I have a...

Hi I have a Jenn Air slide in downdraft range model # JDS9860AAP It was broiling only when I would bake at any temperature and previously randomly giving a F1 code. I changed the control board and all was good but a lot of heat coming from the door so I changed the door gasket. it is now making a humming noise from the control board and bake and broil elements wont completely heat. the bake element doesnt heat past 200 degrees and takes a half an hour to get there. I purchased a relay part number #WP74003482 and cant seem to find where its supposed to go or if that is event the correct part. I have not checked the thermostat. Please help this is costing a lot in parts. Thank you, Bianca

Contractor's Assistant: Can you guesstimate how old your Jenn-Air is? And just to clarify, what's the exact model?

It is at least 12 years old and is a Jenn-Air Dual-Fuel Downdraft Slide in Range (prostyle) gas cooktop with grill and electric convection oven Model # JDS9860AP

Contractor's Assistant: Do you plan on doing the work yourself?

If I can...

Contractor's Assistant: Anything else we should know to help you best?

The oven door could be tighter...could have been the cause of the control board replacement but Im now wondering if the control board is faulty. All the internet posts point to a power problem and a Relay

Submitted: 6 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
1/8/2018
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,713
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Is the element getting red when on?

Ask Your Own Appliance Question
Customer reply replied 6 months ago
Barely
Customer reply replied 6 months ago
I don’t want the additional charge so online is ok
Customer reply replied 6 months ago
Hello?
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Can you check the voltage to the element, see if you have 240 volts to it

Ask Your Own Appliance Question
Customer reply replied 6 months ago
Unfortunately don’t have a voltage checker
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

You would need one to track down the issue.

Ask Your Own Appliance Question
Customer reply replied 6 months ago
It’s not just the bake element it is also the broil won’t work and a humming noise from the control board
Customer reply replied 6 months ago
It Does have some heat just won’t go past 200° and broil won’t completely broil
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

It sounds like you may have a wiring issue or bigger problem all together, but without checking power it is all just guessing

Ask Your Own Appliance Question
Customer reply replied 6 months ago
Ok..... can you tell me if this model has a relay I got part # WP74003482 If it does have a relay is this the correct part or is there a relay board
Customer reply replied 6 months ago
I will get a voltage tester
Customer reply replied 6 months ago
Are you still there
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

yes

Ask Your Own Appliance Question
Customer reply replied 6 months ago
Did you get my relay question
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

What is your serial number the first two digits

Ask Your Own Appliance Question
Customer reply replied 6 months ago
22
#22385627gn
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

The control you had ordered is not the right one for your series unit, that may be the whole issue. This is the correct one for your listed model and series....CLICK HERE

I hope that I have earned a 5 star rating. We are on the honor system here for payment and will receive nothing unless a rating is given. Please remember to use the RATING LINK ON YOUR PAGE by selecting a star at the top or bottom of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 6 months ago
Sorry I got another call no the part number I gave you was for the relay I have the correct control board I purchased it through Jennair. It was working fine then the issue happened with the bake element and the broil not heating up properly but they are still functioning and it’s making a humming humming noise
Customer reply replied 6 months ago
Hello
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,713
18,713 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,365 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,457 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a 30" jenn air lp top with electric oven. The oven is
I have a 30" jenn air lp cook top with electric oven. The oven is not heating up. I can hear it click on and off. I turned breaker off and back on a minute or two later but does the same thing. … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
Have a wall oven, Jenn-Air wm30460w that will not heat up at
Have a wall oven, Jenn-Air wm30460w that will not heat up at all. Either bake nor broil … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,229 satisfied customers
The bottom heating element in our Jenn-air dual fuel downdraft
The bottom heating element in our Jenn-air dual fuel downdraft slide in range (model JDS9860AAP) caught fire (shorted). We replaced the element, but now the oven takes forever to reach temp. Control b… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
JennAir electric range with downdraft that will not heat
JennAir electric range with downdraft that will not heat properly. The bake and broil will come on get red. Already checked the power and getting 220. What next… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
My Jenn Air JDS9860AAP oven will not heat up properly. it
My Jenn Air JDS9860AAP oven will not heat up properly. it heats but only to about 250, and it takes forever to get that far… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have a Jenn-air Dual-fuel Downdraft Slide-in Range Prostyle
I have a Jenn-air Dual-fuel Downdraft Slide-in Range Prostyle and the display would go out and then come back but now the display does not work at all. I can still set the temperature and the oven wor… read more
Appliance Guru
Appliance Guru
Owner and Technician
18,713 satisfied customers
I have a Jenn-Air Dual-Fuel Downdraft range (JDS9860P-Prostyle).
I have a Jenn-Air Dual-Fuel Downdraft range (JDS9860P-Prostyle). The oven will come up to temp and bake for a while until it starts to beep and a message appears: F1. The range is at least ten years o… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have a Jenn-Air Electric Downdraft Range which was purchased
I have a Jenn-Air Electric Downdraft Range which was purchased in 2007. When I set the oven to bake it will begin to heat oven and then while baking it switches to broil and burns the top of whatever … read more
Appliance Guru
Appliance Guru
Owner and Technician
18,713 satisfied customers
I have a Jenn-Air Duel Fuel Downdraft slide in range ProStyle.
I have a Jenn-Air Duel Fuel Downdraft slide in range ProStyle. After a power failure, the range cycles through locking the door and unlocking. Generally stops on its own but has been doing this again … read more
Appliance Man
Appliance Man
Appliance Tech
9,891 satisfied customers
My Kenmore Elite Slide in Range (electric) occasionally will
My Kenmore Elite Slide in Range (electric) occasionally will only heat on the top element (the oven). It will do this randomly and I almost replaced the range, then suddenly it worked normally again. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have an AMANA downdraft range model # XXXXX The top
I have an AMANA downdraft range model # XXXXX The top surface cooking elements work just fine, as does the timer. However the oven just stopped working even though the oven light still works. What to … read more
Appliance-Service
Appliance-Service
318 satisfied customers
I have a jenn-aire,model s136. The oven doesnt turn on.
I have a jenn-aire,model s136. The oven doesn't turn on. Everything operates except the oven. The clean oven cycle works as does the bottom element in the clean cycle. Is there a fuse link some where … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Jenn-Air Dual-Fuel Modular Downdraft Slide-In Range Pro Style....oven
Jenn-Air Dual-Fuel Modular Downdraft Slide-In Range Pro Style....oven is very slow to pre-heat. Waited an hour to heat to 375, gave up. When turning on broiler to increase speed of heating, temp quick… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Our Jenn-Air Dual-Fuel, downdraft range, model JDS9860P, has
Our Jenn-Air Dual-Fuel, downdraft range, model JDS9860P, has an oven that doesn't get as hot as it once did and takes a long time to do so. It takes 20+ minutes to get to 250F on the Bake setting and … read more
Bob L Your  Appl Pal
Bob L Your Appl Pal
Owner
Vocational, Technical or Trade Scho
7,404 satisfied customers
jenn air slide in oven /stove sve476000w. bake element fryed.
jenn air slide in oven /stove sve476000w. bake element fryed. lots of smoke. Now I have replaced clock, membrane, down draft board, and the main board. Still no oven or broiler.I can hear the relays c… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
I have a Jenn Air WW27430W double oven. The lower oven heats
I have a Jenn Air WW27430W double oven. The lower oven heats to set temperature, but when turning off, it displays F1 error within 30 seconds. After pressing "cancel" several times after cooling off, … read more
Bryan
Bryan
Tech/owner
12,087 satisfied customers
MODEL #Jenn-Air Range Downdraft SVD48600B (1996) Whirlpool Need
MODEL #Jenn-Air Range Downdraft SVD48600B (1996) Whirlpool Need to know if the following symptoms sounds like the "relay board" needs to be replaced as well as the "clock"? Might the unit only be gett… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
My oven wont heat up. This began last week when I tried to
My oven won't heat up. This began last week when I tried to broil.A small orange display light shows up in the upper left hand corner above the bake display and the oven makes a slight humming sound. … read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x