Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My washer turns on and locks the door but does not start the…

Customer Question
My washer turns on...

My washer turns on and locks the door but does not start the cycle, just humms?

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Whirlpool duet tumblefresh, fall of 2010.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, on old age pension and have no extra money

Contractor's Assistant: Anything else we should know to help you best?

There is some water left from the last load I did. Our power was off for 5 hours on the 30. On Jan 1 I put a load in and it never finished spinning. I put it on an extra rinse and spin, a little lest water but still not spin dry. Took it out and checked, everything seemed okay. Later on that day our furnace quit working and call in a gas fitter. It was full of water. He drained the furnace and it worked. The next day I tried to do another load and the furnace quit again. Full of water. He came again and drained the furnace and we left it unhooked. I checked the laundry and again it had not finished. So I thought I would try one more rinse and spin. The water came shooting out of the floor drain for the furnace. We then put winter window washer fluid down the drain for the washer. It appeared to be plug, a while later it was gone so we put more fluid down the drain hose and it did not stay. Now the washer starts, locks, does not cycle and humms.

Submitted: 3 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
1/8/2018
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 86,316
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

Can you tell where the humming is coming from? Is it coming from down below the washer? Or does it come from the upper back left corner where the water supply hoses connect to the washer?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
It sounds like it is coming on the left down towards the bottom.
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

OK that doesn't make a lot of sense if it's allowing you to start a cycle like normal. I would unscrew the back of the top panel, then the top panel pulls straight back, up, and off. Start a cycle and just wait. Eventually an error should appear on the display. What error do you get? And with the top panel is the noise definitely not coming from where the water supply hoses connect on the back top of the washer?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
It sounds like it is coming on the left down towards the bottom. I will have to get back to you, as I am unable to pull it out and will have to see if I can get someone to come over and pull it out. How do I get back to you?
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

ok just reply back like you are doing now when you can.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
It sounds like it is coming on the left down towards the bottom. I will have to get back to you, as I am unable to pull it out and will have to see if I can get someone to come over and pull it out. How do I get back to you? Am I able to get in to this page if I shut it down?
Appliance Technician: Tyler Z., Appliance Doc replied 3 months ago

Yes, you can just bookmark the page and come back.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
It sounds like it is coming on the left down towards the bottom. I will have to get back to you, as I am unable to pull it out and will have to see if I can get someone to come over and pull it out. How do I get back to you?
Am I able to get in to this page if I shut it down?
Also if the noise is coming from the left and it is the hose connect is there something I can try before I call for help?
Customer reply replied 3 months ago
If the humm is coming from the left upper back what can I do?
Appliance Technician: Kelly, Appliance Technician replied 3 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 24,876
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

  • May I please have your model number so I am able to provide you with accurate, model specific information?
Ask Your Own Appliance Question
Customer reply replied 3 months ago
Whirlpool tumble fresh, 2010
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

The model tag is around the opening where the clothes are loaded. The model number will look like WFW9150XTW0.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
Whirlpool tumble fresh, 2010
My washer hums on the left near the top.
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

The model tag is around the opening where the clothes are loaded. The model number will look like WFW9150XTW0.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
Whirlpool tumble fresh, 2010
My washer hums on the left near the top back.
WFW91S0WW01 or WFW9150WW01
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Thank you very much! Please allow me just a few minutes to prepare some information for you, thank you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Provided the water is turned on to the machine, the water inlet valve(s) is/are likely faulty. Make sure the water is turned on and try both a cold and hot wash setting. The valves for that model are below.

CLICK HERE

If you would like instruction on replacing the valves, please just let me know. I am happy to prepare that information for you! :)

If you would be so kind, would you please remember to rate my service USING THE STAR SCALE at the top or the bottom of the page before you leave today? You may post back at anytime with follow up questions. Please let me know how I may earn your 5 star rating! Thank you so much!

Ask Your Own Appliance Question
Was this answer helpful?
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 24,876
24,876 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,316 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

24,876 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I HAVE A WESTINGHOUSE FURNACE THAT IS FLASHING AN LED
I HAVE A WESTINGHOUSE FURNACE THAT IS FLASHING AN LED STATING THAT i HAVE A PRESSURE SWITCH OPEN. iS THIS GAS PRESSURE OR AIR PRESSURE … read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
Need a conversion kit to convert lp to natural gas for
need a conversion kit to convert lp to natural gas for Frigidaire electrolux professional series model # plcs389dcb serial number nf45018675 … read more
Kelly
Kelly
Appliance Technician
24,876 satisfied customers
I have a Maytag mvw655 washer brand new..we had a furnace
I have a Maytag mvw655 washer brand new..we had a furnace installed now my washer won't start.no lights no nothing … read more
Tyler Z.
Tyler Z.
Appliance Doc
86,316 satisfied customers
My washer turns on and locks the door but does not start the
My washer turns on and locks the door but does not start the cycle, just humms? … read more
Kelly
Kelly
Appliance Technician
24,876 satisfied customers
The Airtemp furnace I just had installed, it seems it is
The Airtemp furnace I just had installed , it seems it is only blowing out cool air where as it was blowing warm heat! Does this thing do a long cool down periiod or something? … read more
Phil
Phil
Consultant to Engrs, Govt & Contractors
Degree, Mech Engr Technology
9,280 satisfied customers
My Bosch Dishwasher came with the home I bought in 2016. It
My Bosch Dishwasher came with the home I bought in 2016. It is located on an outside wall. Last year we found that the furnace wasn't working and needed to be replaced. We lived in the house during De… read more
Tyler Z.
Tyler Z.
Appliance Doc
86,316 satisfied customers
Unit says E24 and won't operate. Unit filter? No I guess
Unit says E24 and won't operate JA: Did you double-check the thermostat? And what about the unit's filters? Customer: unit filter? JA: Do you plan on doing the work yourself? Customer: yes JA: Anythin… read more
Phil
Phil
Consultant to Engrs, Govt & Contractors
Degree, Mech Engr Technology
9,280 satisfied customers
My Lenox furnace has an error message E200. The panel says,
My Lenox furnace has an error message E200. The panel says … read more
Phil
Phil
Consultant to Engrs, Govt & Contractors
Degree, Mech Engr Technology
9,280 satisfied customers
I need some help with my amana 90 air comand gas furnace
I need some help with my amana 90 air comand gas furnace please … read more
Phil
Phil
Consultant to Engrs, Govt & Contractors
Degree, Mech Engr Technology
9,280 satisfied customers
My RFG298HDRS/XAA is making chirping noises below and in
My RFG298HDRS/XAA is making chirping noises below and in rear. It is so far still functioning, but it sounds like a motor or compressor is about to go bad. … read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
My furnace filters are turning black weekly - what cause
My furnace filters are turning black weekly - what cause this … read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
12,262 satisfied customers
I have a Comfort Furnace XL. The fan will not shut off even
I have a Comfort Furnace XL. The fan will not shut off even when you turn it off until you unplug it. … read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
I have a new Maytag furnace, getting a change filter warning
i have a new Maytag furnace, getting a change filter warning on the wall mount, can I change or clean that myself, if so, where is it located, model# ***** thank you … read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
I have central air and heating. My heating unit failed
I have central air and heating. My heating unit failed yesterday. It went off and didn't come back on. I thought it was the switch at first. I flicked it on and off and few times and the unit came bac… read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
I have a Maytag gas furnace giving me a code “limit circuit
I have a Maytag gas furnace giving me a code “limit circuit open or external load on w” … read more
Appliance Guru
Appliance Guru
17,731 satisfied customers
I have a Thermidor gas range. The back left burner flickers
I have a Thermidor gas range. The back left burner flickers when the other burner is turned on. Also, PSNC came out Saturday night and said the valve is leaking and turned the range off. I live in Wak… read more
Tyler Z.
Tyler Z.
Appliance Doc
86,316 satisfied customers
I have an Amana furnace/air conditioner for my restaurant.
I have an Amana furnace/air conditioner for my restaurant. It will blow hot air for a while then the A/C kicks on and blows cold air and just keeps cycling hot cold all day. … read more
Kelly
Kelly
Appliance Technician
24,876 satisfied customers
I have a older westinghouse furnace, natural gas. Last night
I have a older westinghouse furnace, natural gas. Last night is quit heating. Pilot ignites, burner ignites, blower comes on 10 to 20 secounds, burner goes out. Just installed a new replacement tstat … read more
Kcrand36
Kcrand36
Technician/Owner
Vocational, Technical or Trade School
72 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x