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I have a Samsung front loader washer model # WF393BTPAWR/A2.

Customer Question
Hi I have...

Hi I have a Samsung front loader washer model # WF393BTPAWR/A2

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

2013

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Yes about a month ago we had a fault code to do with the door lock it fail to open the lock.

Submitted: 6 months ago.Category: Appliance
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Answered in 1 minute by:
1/8/2018
Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,420
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

To start, you'll need to manually unlock the door to see if the latch will reset. First, unplug the washer. Remove the screws coming in from the back of the top panel and the top panel will pull straight back, up, and off. Now you can reach down through the top to the door latch just behind the front panel on the right side of the door way. There is a 1" round plastic tab on the bottom of the latch that if you pull down will manually unlock the door. Now plug the washer back in and try the washer again. If it won't start or won't unlock at the end of the cycle, replace the latch. Below is a link to the part.

CLICK HERE for door latch

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Customer reply replied 6 months ago
I did all of that
Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

So you replaced the door latch that I gave you a link to? Because there is nothing left if you replaced the latch.

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Customer reply replied 6 months ago
I had to force the door open and I replaced the lock with a new lock, then I started the washer again and it locked again. it will open or close.
Customer reply replied 6 months ago
I all so replaced the PCB with new one.
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