Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Refrigerator will not cool. Freezer is cold. Purchased July…

Customer Question
Refrigerator will not cool...

Refrigerator will not cool. Freezer is cold.

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

Purchased July 2016 Kenmore Elite Bottom Freezer

Contractor's Assistant: Do you plan on doing the work yourself?

If I can

Contractor's Assistant: Anything else we should know to help you best?

I have tried resetting the temperature, unplugging and plugging in again, putting it on Demo Mode and off Demo mode

Submitted: 6 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
1/7/2018
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,710
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Okay, pull the unit out so you can get behind it. Remove the back lower panel to access the compressor area and condenser fan. Check and see if the fan is running and also see if the compressor is vibrating or not, plus see if the compressor is hot ,cold or warm to the touch. please post back to me with what you have found. Also note anything you have changed out part wise or have done and not mentioned in your original post. I am helping other customers so there may be a delay in responses to do not panic just wait for my reply thank you.

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Hi there,
I was just touching base with you because I have not heard back from you and the question is still open and unrated, I am not credited anything until a good star rating is supplied I would really appreciate it if you could do that thanks!

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,710
18,710 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
How do you get kenmore elite chest freezer out of demo mode
How do you get kenmore elite chest freezer out of demo mode Model*********** What does demo mode mean on my KENMORE ELITE FREEZER Model #25317802410? This freezer keeps going to 0 (zero) even when you… read more
ApplianceTech
ApplianceTech
President
Associate Degree
1,735 satisfied customers
My Kenmore Elite Bottom Freezer Refrigerator model 795 is
My Kenmore Elite Bottom Freezer Refrigerator model 795 is not cooling or freezing, and the display shows "O FF" … read more
Appliance Guru
Appliance Guru
Owner and Technician
18,710 satisfied customers
How do I st temp control in freezer. Icecream is so hard we
How do I st temp control in freezer. Icecream is so hard we have to cut it with a knife. Kenmore Model106.5113 213 Coldspot … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Icon OF appears on freezer and refrigerator door. I can not
Icon OF appears on freezer and refrigerator door . I can not make it stay on a temperature. I accidentally activated this icon yesterday. How do I make it disappear? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I just replaced the water filter in my Kenmore Elite 4100,
Hello, I just replaced the water filter in my Kenmore Elite 4100, and while I was replacing the filter, the temp control changed to off for our freezer and refrigerator. We've tried to reset numerous … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Samsung refrigerator RFG297HD is displaying OF OF on the
Samsung refrigerator RFG297HD is displaying OF OF on the display and it does seem to not be cooling. I can find nothing in the manual about that. The temperature for the refrigerator is set on 34 and … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Kenmore fridge Mod # *********** been stored 1.5yrs. freezer
Kenmore fridge Mod # *********** been stored 1.5yrs. freezer gets cold but fridge does not. adjust temp and green light keeps flashing… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
We own a Samsung refrigerator with a pull out snack drawer &
Hello, we own a Samsung refrigerator with a pull out snack drawer & a bottom freezer. We have misplaced the instructional manual. An error code of OF came up. By the time I found what the error code m… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
kenmore elite front loading electric dryer is stuck in demo
kenmore elite front loading electric dryer is stuck in demo mode...pushing the icon at startup does nothing although other icons seem to work fine. model 796.69478000… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Does the of display mean the refrigerator is not freezing or
Does the of display mean the refrigerator is not freezing or cooling? How do i fix and get up and running. I have unplugged and plugged back in but it still displays of? The refrigerator is loosing th… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
My Kenmore Elite bottom freezer refrigerator model 795.72023110
My Kenmore Elite bottom freezer refrigerator model 795.72023110 is stuck in demo mode with cooling disabled. Lights, door alarm, fans, temp contols, etc., are all working i- BUT how can I enable or tu… read more
Appliance Guru
Appliance Guru
Owner and Technician
18,710 satisfied customers
I woke up to my Kenmore Elite 795.78759.800 fridge reading
I woke up to my Kenmore Elite 795.78759.800 fridge reading the the code O FF and can't get it to reset or work? please help… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Bought a kenmore bottom freezer refrigerator(NNN) NNN-NNNNused.
Bought a kenmore bottom freezer refrigerator(NNN) NNN-NNNNused. Laid it on it's back. Brought it home. Let it stand for 24 hours, plugged it in. Freezer works but fan to refrigerator does not blow col… read more
Appliance Guru
Appliance Guru
Owner and Technician
18,710 satisfied customers
I believe my kitchen aid refrigerator to be in "demo mode". Can
I believe my kitchen aid refrigerator to be in "demo mode". Can you help reset it. It displays 70 deg. For frig and freezer. Thx… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
Good evening, we bought a Kenmore Elite bottom Freezer Refrigerator
Good evening, we bought a Kenmore Elite bottom Freezer Refrigerator 501#7835 in October and the display screen is showing an OFF message and the fridge & freezer are getting warmer. what do we do? we … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a Kenmore Elite Bottom Freezer refrigerator. The temperature
I have a Kenmore Elite Bottom Freezer refrigerator. The temperature settings are at 4 for both units. The freezer compartment is very cold and the refrigeration compartment is cool. This happened abou… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I got a new ge bottom freexer refrigerator with the ice marker
I got a new ge bottom freexer refrigerator with the ice marker in the door i pluged it in yesterday and the dispenser door display came on and displays (OF) i changed the temp. to 38 on the refrig and… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
I have a Kenmore Elite Trio Refrigerator, purchased July 2006,
I have a Kenmore Elite Trio Refrigerator, purchased July 2006, model 795.77573600. The last 2 days I've received the following message on the display: ERR FF. I've unplugged and plugged the unit and i… read more
Appliance Man
Appliance Man
Appliance Tech
9,891 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x