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I have a GE Microwave, model #JVM61755SF1SS, and the display…

Customer Question
I have a GE...

I have a GE Microwave, model #JVM61755SF1SS, and the display says to hit the "Start" button. Appliance is dead, Start button does not turn on the microwave. I've unplugged it for at least 5 minutes and when the display comes back on it asks me to hit the "Clock" button. That then says to hit the Start button and it does not start.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Exact model listed in text. It was manufactured in June, 2014

Contractor's Assistant: Do you plan on doing the work yourself?

Maybe

Submitted: 6 months ago.Category: Appliance
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Answered in 5 minutes by:
1/7/2018
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,712
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Does the light go on and off when you open and close the door?

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Customer reply replied 6 months ago
Is my question being assessed?
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Yes I have responded a couple times, Does the light go on and off when you open and close the door?

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Customer reply replied 6 months ago
the light comes on when I open the door
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

o do all the other buttons seem to work or beep when pressed

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Customer reply replied 6 months ago
Some buttons respond, but the Cancel/Off and the Start/Pause buttons do not beep or work
Customer reply replied 6 months ago
Any suggestions?
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

OK that is a failed touchpad on the unit, it comes complete....CLICK HERE You can try to reseat the keypad connection like this video shows...CLICK HERE If that does not solve it replace tht touchpad.

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