Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Cancelled self cleaning on Electrolux ew30is6cjs. Oven door…

Customer Question
Cancelled self cleaning on...

Cancelled self cleaning on Electrolux ew30is6cjs . Oven door is locked, oven light is on with an F15 error. Tried pulling plug and then shut off breaker. Tried holding light icon and cancel switch. Same problem. When we turned off breaker I was able to set time. Stove to works fine

Contractor's Assistant: Can you guesstimate how old your Electrolux is? And just to clarify, what's the exact model?

2012

Contractor's Assistant: Do you plan on doing the work yourself?

If it is simple otherwise I will call an appliance guy

Submitted: 4 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Customer reply replied 4 months ago
oven is cool. Is there a manual unlock for oven door? Is there a combination of buttons to hold to reset?
Answered in 1 hour by:
1/7/2018
Appliance Technician: Webb-Guy, Handyman replied 4 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,044
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question if you are still needing help that is?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
still need help, i have the stove off right now, pulled the breaker. its been off for 30 mins or so now.
Customer reply replied 4 months ago
No i have already paid $38, don't want to pay more without receiving something
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

ok give me just a moment. Now you said its cooled down just wont unlock?

Ask Your Own Appliance Question
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

s​orry if the site is offering the automatic phone call its not from me please just disregard it. I am more then happy to assist you on here.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
ok
Customer reply replied 4 months ago
I will turn the breaker on
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

ok

Ask Your Own Appliance Question
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

if it still will not unlock I need you to get a metal hanger we are going to need to create a hook type device out of it.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
I tried to cancel the self cleaning last night, so it has been off since then but the oven door is locked and I can't unlock it.The error code is F15. I think is is because the oven is locked
Customer reply replied 4 months ago
power is on and F15 error appears, I just press cancel and its gone but door is locked, light is on. I can use the stove top no problem but nothing related to the oven works
Customer reply replied 4 months ago
ok but I can't see the lock at all
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

so the F15 can be a thermal overload switch ​that has gone bad but will need to get this opened first to find out. So I need you to grab a wire hanger and create a hook out of it to be able to get the door open can you do that for me?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
ok we have a hanger just unscrewing it
Customer reply replied 4 months ago
ok we have a hook,
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

ok so your going to slide it in between the door break and the stove top on the right hand side and slide it over carefully going left to get the door lock to release.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
i don't know what to tell you but there is an opening between the cook top and oven. it is covered at the back with 2 long slates. We ran the hook into both slates but it is covered with a metal . We cannot feel or see the door release
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

hmmm that is odd give me one more minute please.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
btw the opening is about 3/4 of an inch wide, so we can see clearly
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

so it wont go in and catch the lock right at the top of the door?

Ask Your Own Appliance Question
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

do you have an unlock button on the panel? If not what about cancel? Can you try holding either of those that apply for 5 seconds.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
no, we would have tried that if it was possible
Appliance Technician: Webb-Guy, Handyman replied 4 months ago

ok ​then sadly I am out of ideas for this model I will open this up to other experts. The hanger trick should have worked.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
I have a control lock and a cancel , I have tried that combination many times. I have also tried the light and cancel button.
Customer reply replied 4 months ago
no way the hanger is going to work. Have a look at the model
Customer reply replied 4 months ago
24 hours? Please refund me and I will get an appliance tech to come to my house
Was this answer helpful?
Ask Webb-Guy Your Own Question
Webb-Guy
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,044
3,044 Satisfied Customers
Experience: Maitenance Supervisor

Webb-Guy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Our he washing machine (top load) has started having
Our he washing machine (top load) has started having problems on the final spin cycle - it gets "unbalanced" and stops every load. Redistributing does not seem to help. When it spins wtih about 7 minu… read more
Matthew A
Matthew A
Owner Plumbing Company
Vocational, Technical or Trade School
My ice maker is clicking. GSH25JSCB SS. Model # The ice
The ice maker has 7 plastic strips that something is banging into… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
GE Profile microwave PVM9179DF2WW WORKS IN MICROWAVE MODE.
GE Profile microwave PVM9179DF2WW WORKS IN MICROWAVE MODE. Has stopped working in convection oven mode. Fans are running, keyboard working. No heat … read more
lm0494
lm0494
7 satisfied customers
I have a Kitchen Aid Superba oven /range that is about 14
I have a Kitchen Aid Superba oven /range that is about 14 years old , I can't figure out how to retract the bar to get the oven to close. I know that it has something to do with the cleaning cycle. … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Am searching for replacement burner caps for my 2003 Viking
Hi! Yes. Am searching for replacement burner caps for my 2003 Viking Professional 6 burners gas cook top. … read more
Rusty S
Rusty S
Technician
200 satisfied customers
KitchenAid range is tripping breaker today. 2011. Model
KitchenAid range is tripping breaker today JA: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model? Customer: 2011 JA: Do you plan on doing the work yourself? C… read more
Webb-Guy
Webb-Guy
Handyman
3,044 satisfied customers
I need a new filter for my Neptune clothes dryer model
i need a new filter for my Neptune clothes dryer model MDE4000AYW. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have whirlpool cabrio WED7800XW0 dryer that is stuck in
hello, I have whirlpool cabrio WED7800XW0 dryer that is stuck in sensing mode..... had F25 fault.… read more
Webb-Guy
Webb-Guy
Handyman
3,044 satisfied customers
I have GE Electric Profile oven. The door latch will not
I have GE Electric Profile oven. The door latch will not move and allow door to close. The control panel says door locked. It will not clear. … read more
Dan Morehouse
Dan Morehouse
Owner Morehouse Appliances LLC
Bachelor\u0027s Degree
23 satisfied customers
I have a Frigidaire refrigerator that the freezer door
I have a Frigidaire refrigerator that the freezer door handles bottom screw came out. How can I remove the handle and fi the screw … read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
106 satisfied customers
I have a GE side by Side refridg model z1ss36dcass that the
I have a GE side by Side refridg model z1ss36dcass that the freezer is leaking water from the top … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have a GE wmh32l19as-1 microwave that after it has been
I have a GE wmh32l19as-1 microwave that after it has been used, I can hear a click then it will not heat. Everything runs and after I keep adding time it will eventually start to heat. Sometimes it so… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
My fridge is not cool but freezer is. I discovered that the
my fridge is not cool but freezer is JA: What's the make and model of the fridge? And can you guesstimate how old is it? Customer: i discovered that the coils are all iced up JA: Do you plan on doing … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I get an F H code on my front load Kenmore 110 Series washer
I get an F H code on my front load Kenmore 110 Series washer I've already replaced the water valve what else could it be? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Dryer: Will not heat. Mgdx500xw0. I need a wiring diagram
dryer: Will not heat JA: What's the make and model of your dryer? And can you guesstimate how old it is? Customer: Mgdx500xw0 JA: Do you plan on doing the work yourself? Customer: Yes JA: Anything els… read more
Rusty S
Rusty S
Technician
200 satisfied customers
When my oven comes up to temperature, the Temp light clicks
When my oven comes up to temperature, the Temp light clicks off & on within mi utes of each other … read more
Rusty S
Rusty S
Technician
200 satisfied customers
Today i replaced the computer board on my ge refrigerator
Second opinion] ok so today i replaced the computer board on my ge refrigerator and after i did that the control panel where the ice comes out the lights are flashing 00 00 where it shows the temperat… read more
lm0494
lm0494
7 satisfied customers
Refrigerator model gc5shexns03 started to make low beeps,
Refrigerator model gc5shexns03 started to make low beeps … read more
Webb-Guy
Webb-Guy
Handyman
3,044 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x