Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My Jenn Air undercounted ice maker (model JIM158XYRSO)

Customer Question
My Jenn Air undercounted...

My Jenn Air undercounted ice maker (model JIM158XYRSO) system was just cleaned and a new water filter was installed. The unit is about 2 years old. It is now turned on (for 24 Hrs) and is not making ice. The water tank has clear water in it but no ice being made

Contractor's Assistant: Can you guesstimate how old your Jenn-Air is? And just to clarify, what's the exact model?

Read the orig message

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 6 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 days by:
1/11/2018
Appliance Technician: Michelle-mod, Moderator replied 6 months ago
Michelle-mod
Michelle-mod, Moderator
Category: Appliance
Satisfied Customers: 12
Experience: Moderator
Verified
Hello:
I'm Michelle, the moderator for this category. I'm so sorry that an Expert has not connected with you yet. I wanted to reach out to see if you still needed assistance with your question? Please use the reply box below to let me know if you'd like to continue or cancel.
Thank you!
Michelle~Moderator
Ask Your Own Appliance Question
Customer reply replied 6 months ago
Still in need of help
Appliance Technician: Michelle-mod, Moderator replied 6 months ago
Hello,
Thank you, ***** ***** continue to look for an Expert to assist you. Please let me know if I can be of any further assistance while you wait.
Best,
Michelle-Moderator
Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 6 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,694
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

The control is most likely in need of resetting. Unplug the machine for 5 full minutes to reset the electronics. Does it start the compressor shortly after plugging it back in or what exactly happens?

Ask Your Own Appliance Question
Customer reply replied 6 months ago
Will try to reset via unplugging the unit
Upon reset
The unit appears to be going thru a cycle but water keeps flowing but no compresser sound
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Can you pull it out and feel the compressor to see if it is trying to start or is cold?

Ask Your Own Appliance Question
Customer reply replied 6 months ago
No heat around compressor
Before I unplugged the water filled tank periodically. Now the water runs constantly
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

It will until the ice forms. However, if the compressor does not run, it, of course, will not make ice. Do you have a meter to test voltage with?

Ask Your Own Appliance Question
Customer reply replied 6 months ago
I do have voltage meter, but just the moment the water to tank shut off and compressor sounds like it is running
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

How long has it been plugged in?

Ask Your Own Appliance Question
Customer reply replied 6 months ago
45 min to 60
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Is the water running to recirculate over the evaporator plate?

Ask Your Own Appliance Question
Customer reply replied 6 months ago
It appears there is the beginning of ice formation but do not see any water running over the plate
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Hmm, the water should be recirculating as the plate freezes. It sounds like the issue is with the controller. Was it working fine before cleaning?

Ask Your Own Appliance Question
Customer reply replied 6 months ago
Long story but it was working about 6 weeks ago. Turned it off as we were leaving for extended trip When we returned the “clean” light turned on and after cleaning this is where we are
Unit has been operational less than 2 yrs
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Ah, so if you found it with the CLEAN light on, the control likely had an issue. Did you find any clocks reset or blinking, indicating a power interruption?

Ask Your Own Appliance Question
Customer reply replied 6 months ago
We did not have any apparent power loss during our absence but unit was turned off anyway
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Well, if the water works and the compressor works but not together as they should, I believe the control is faulty. That being said, I would allow it to run for a few hours since we just noticed the compressor starting in case it comes back to life.

Ask Your Own Appliance Question
Customer reply replied 6 months ago
I agree. In addition water just began flowing into the water tank at a slower rate than at first
I can see frost on the plate but again no water flowing over it that I can see
Wire cutting grid is warm so if ice is ever formed it will be cut
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Okay, so it is in a harvest so water should be recirculating. Does the pump sound like it is running, humming or buzzing?

Ask Your Own Appliance Question
Customer reply replied 6 months ago
The only sound I hear is the compressor
As of now water not flowing into tank
I wonder if pump is the problem
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Does the pump sound like it is running, humming or buzzing?

Ask Your Own Appliance Question
Customer reply replied 6 months ago
No
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Is the pump body warm? See number 1 below...

CLICK HERE

Ask Your Own Appliance Question
Customer reply replied 6 months ago
Not warm
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Okay, so it is not likely getting energized by the control. Do you have a meter to test the voltage to the pump?

Ask Your Own Appliance Question
Customer reply replied 6 months ago
I do have volt/amp meter
I will check it tomorrow
What should the reading be??
I am shutting down until tomorrow
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

The pump should be getting 120 VAC. If it is, the pump is bad. If it is not, the control is faulty.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,694
25,694 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,365 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

25,694 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I just installed a new filter in my refigerator and the
I just installed a new filter in my refigerator and the icemaker won't come back on. Any suggestions? … read more
AppTechNC
AppTechNC
Appliance Repair Technician
Appliance Repair
158 satisfied customers
Jenn Air under cabinet Ice Maker Model: JIM1550ARS. It makes
Jenn Air under cabinet Ice Maker Model: JIM1550ARS … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
I need help to program my ice maker so it will work. Model #
I need help to program my ice maker so it will work … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,229 satisfied customers
I'm stuck trying to repair my water system 11 year old Jenn
I'm stuck trying to repair my water system for my 11 year old Jenn Air refrigerator, Model JFC2089HES. I have had multiple, independent issues with the Water Dispenser and Ice Maker over the years. I … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Just changed the water filter in my Samsung RS25H50
Just changed the water filter in my Samsung RS25H50 for the first time since we bought this house 10 months ago. The red light had come one. The installation of the filter went okay but now no ice is … read more
Joel Swenson
Joel Swenson
High School or GED
4,058 satisfied customers
Working on a so model 700TFI. stopped making ice. It's as if
Working on a so model 700TFI. stopped making ice. It's as if it dumped a tray and quit. Checked all mechanical, all appeared to be in order. Thinking it is probably switch issue or?. Any input would b… read more
Appliance Guru
Appliance Guru
18,166 satisfied customers
kenmore elite model 70204990. I have replaced the ice maker
kenmore elite model 70204990. I have replaced the ice maker and water valve and I still get no water into the icemaker? I have checked the lines and made sure I have a good flow of water getting to th… read more
Bob L Your  Appl Pal
Bob L Your Appl Pal
Owner
Vocational, Technical or Trade Scho
7,404 satisfied customers
my Kitchen Aid undercounter ice maker wasnt making as much
my Kitchen Aid undercounter ice maker wasn't making as much ice as usual. I took it apart like I do about about every three monts. I changed the water filter, put it back together but in never made ic… read more
Jon
Jon
Owner/President
Associate Degree
1,536 satisfied customers
I have a frigidaire MN LGHC2342LFO side by side. It quit making
I have a frigidaire MN LGHC2342LFO side by side. It quit making ice and I read the manual and installed a new water filter. I still don't have any ice making and in going through the filter installati… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
GE ICE MAKER IN BRAND NEW REF HOOKED WATER LINES FROM CULLIGAN
GE ICE MAKER IN BRAND NEW REF HOOKED WATER LINES FROM CULLIGAN OSMOSIS FILTER EMPTED OSMOSIS TANK ALMOST IMMEDIATELY. Now there is no water at door fountain and no ice being made. Is there suppose to … read more
gst85
gst85
Appliance Tech
3,969 satisfied customers
We have a Jenn Air refridgerator, Model JCD 2292 KTB about
We have a Jenn Air refridgerator, Model JCD 2292 KTB about 2.5 years old. The ice maker has stopped making ice, with the wire up. You can pull the wire down, but this does not appear to activate anyth… read more
Appliance Man
Appliance Man
Appliance Tech
9,891 satisfied customers
i have a 2 year old maytage side by side and the ice maker
i have a 2 year old maytage side by side and the ice maker stopped working right after i replaced the water filter. i have since replaced the ice maker but no go is there a reset button somewhere for … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Frigidaire refrigerator model GLRT214RAW1 mafac 08/01. Ice
Frigidaire refrigerator model GLRT214RAW1 mafac 08/01. Ice maker stopped making ice. Bought a new ice maker #IM115 (the correct one). Installed, waited 24 hrs. no ice. When and bought a second one, th… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
I have a frigidaire ice box, it did not come with an automatic
I have a frigidaire ice box, it did not come with an automatic icemaker. I just installed the kit for this pariticular model. I have checked and doublechecked the water supply line and know that I hav… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
i have a whirlpool refrigerator and ice maker is fine but my
i have a whirlpool refrigerator and ice maker is fine but my water has what looks like small tiny pieces of paper. have contacted many people with no avail… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
I have a Jenn Air Top Bottom refrigerator with automatic ice
I have a Jenn Air Top Bottom refrigerator with automatic ice maker and water dispenser. We had a power outtage for five hours this week. Now neither is operating. Is it air in the line? If so, how to … read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a Kenmore 25 cubic feet side by side refrigerator (106.55536400)
I have a Kenmore 25 cubic feet side by side refrigerator (106.55536400) that is 3 years old. The ice does not eject from the ice maker into the bucket on the door. I have replaced the original ice mak… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
after replacing filter in my Frigidaire side by side, ice ...
after replacing filter in my Frigidaire side by side, ice maker works but is too slow, how can I speed up production… read more
Brandon
Brandon
High School or GED
78 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x