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My washer is making a whirring noise but not running.

Customer Question
My washer is making...

My washer is making a whirring noise but not running

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Whirlpool cabrio wtw8000dw

Contractor's Assistant: Do you plan on doing the work yourself?

Depends on what it is

Submitted: 7 months ago.Category: Appliance
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Answered in 5 minutes by:
1/7/2018
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,294
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Does the control panel light up or do anything? Or is the washer dead except for the whirring noise?

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Customer reply replied 7 months ago
it lights up
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

OK so you hear a whirring noise all the time or just when you try to start a cycle? Can you select and change the different cycles like normal still?

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Customer reply replied 7 months ago
I can change cycles
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

OK the only thing that can cause that is a stuck relay on the main control board then. Try to unplug the dishwasher for 5 minutes and see if the electronics will reset. If that doesn't work, you'll need to order and replace the main board inside the control panel in the back right corner. Below is a link to the part and it's about $200.

CLICK HERE for control board

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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