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My kenmore refrigerator is 16 years old. In the last two…

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My kenmore refrigerator is...

My kenmore refrigerator is 16 years old. In the last two days, the freezer is working normally, keeping food frozen, but the refrigerator is not cold,despite turning up the dial inside to 6, the highest degree of coldness.Please advise! Richard

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

As I said, it is 16 years old The model number is *****

Contractor's Assistant: Do you plan on doing the work yourself?

No

Submitted: 6 months ago.Category: Appliance
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1/7/2018
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago
Appliance Guru
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Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

That is likely a defrost issue you need to remove the rear panel in the freezer section. If the evaporator is built up with excessive frost you need to defrost the frost build up with a hairdryer or steamer. Then you need to check the heater for continuity and the defrost thermostat for continuity as well, that is clipped to the evaporator. It has to be cold to test it and it should read continuity with an ohm meter as well when cold. If all that tests good you likely have a bad defrost control.

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