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We have a jenn air built-in side by side. Our freezer has…

Customer Question
We have a jenn...

We have a jenn air built-in side by side. Our freezer has icicles coming from the inside front and temperature is rising

Contractor's Assistant: Can you guesstimate how old your Jenn-Air is? And just to clarify, what's the exact model?

Don't know the model. probably about 8 years old

Contractor's Assistant: Do you plan on doing the work yourself?

Hopefully, i'm usually handy

Contractor's Assistant: Anything else we should know to help you best?

Just how to fix it. Will I have to pull it out from the cabinet

Submitted: 6 months ago.Category: Appliance
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Answered in 1 minute by:
1/5/2018
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,706
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

What is the complete model number off the unit?

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Customer reply replied 6 months ago
I'm at work and don't have model #. It was a scratch/dent model we got cheap and they removed the mode/serial plate. My wife is trying to find model. It's a large built-in side by side
Customer reply replied 6 months ago
Wife found a user guide with this on it 10842193EB Could that be the model #
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

The model number would be on a tag on the wall liner in the refrigerator section typically it should start with 3-4 letters.

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Customer reply replied 6 months ago
but it was removed by the dealer when we got it.
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Is the compressor and fan by the compressor running?

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Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

You can try to shut the breaker off to the unit for a full 5 minutes and power it back on and see if it starts to run again. I would need a model to help more in depth or a pic may help. I did not receive anything image wise though.

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Customer reply replied 6 months ago
JS42PPFXDA could this be the model #
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Yes that is the model, this is a more complex unit and has a variable speed compressor you would need ot do some voltage testing and in depth troubleshooting on this unit for the repair. Is this something you can do?

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Customer reply replied 6 months ago
No, but we have a friend in the appliance business, I am going to see if he can help me. Thanks
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

ok no problem if you need more help let me know.

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