Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

Our 5+year ge fridge just started getting frost on the back…

Customer Question
Our 5+year ge fridge...

Our 5+year ge fridge just started getting frost on the back wall. Today, the refriderator won't get above 60 degrees. I guess it is time to get a new one. Yes?

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Possible model from the invoice is; GTH18ECBWW. does that look like the model number?

Contractor's Assistant: Do you plan on doing the work yourself?

Bought on 3/3/11

Contractor's Assistant: Anything else we should know to help you best?

It has the freezer on the top. nother nothing fancy

Submitted: 1 month ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
1/5/2018
Appliance Technician: Appliance Guru, Owner and Technician replied 1 month ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 17,996
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 1 month ago

That is likely a defrost issue you need to remove the rear panel in the freezer section. If the evaporator is built up with excessive frost you need to defrost the frost build up with a hairdryer or steamer. Then you need to check the heater for continuity and the defrost thermostat for continuity as well, that is clipped to the evaporator. It has to be cold to test it and it should read continuity with an ohm meter as well when cold. If all that tests good you likely have a bad defrost control. It was common for the glass tube heater to burn out on that unit so it may be bad for sure..test it and see CLICK HERE PART

I hope that I have earned a 5 star rating. We are on the honor system here for payment and will receive nothing unless a rating is given. Please remember to use the RATING LINK ON YOUR PAGE by selecting a star at the top or bottom of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Was this answer helpful?
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 17,996
17,996 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a side by side refrigerator/freezer. The freezer
I have a side by side refrigerator/freezer. The freezer temperature screen (located in the refrigerator) does not show the temperature. Threfrigerator screen operates just fine. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have an upright Frigdidaire freezer and it is leaking
I have an upright Frigdidaire freezer and it is leaking water all over the floor and some of the food has softened. It still seems to be blowing cold air … read more
Appliance Guru
Appliance Guru
Owner and Technician
17,996 satisfied customers
My Frigidaire refrigerator is extremely cold on the freezer
My Frigidaire refrigerator is extremely cold on the freezer side and not very cold on the refrigerator side. … read more
Appliance Guru
Appliance Guru
Owner and Technician
17,996 satisfied customers
I have a steam assist range. The steamer when out. Can not
I have a steam assist range. The steamer when out. Can not hear pump when I tried to drain. I get a message F 23. No one at kitchen aid has been able to help me.. This was a very expensive appliance n… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My Kenmore bottom freezer is not freezing, but the fridg.
my Kenmore bottom freezer is not freezing , but the fridg. part is ok. do you know what I can check? … read more
Appliance Guru
Appliance Guru
Owner and Technician
17,996 satisfied customers
My model GSS23WGTAWW will not bring the freezer temperature
My model GSS23WGTAWW will not bring the freezer temperature below 14 and the Refrigada … read more
Appliance Guru
Appliance Guru
Owner and Technician
17,996 satisfied customers
Maytag refrigerator does not get cold but the freezer and
Maytag refrigerator does not get cold but the freezer and ice maker work fine … read more
Appliance Guru
Appliance Guru
Owner and Technician
17,996 satisfied customers
I have an upright freezer that is leaking water .And freezer
I have an upright freezer that is leaking water .And freezer is defrosting had to remove food .This is a G.E.model no.DID 20DPA THE. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a Maytag refridgerator / freezer and the freezer wont
I have a Maytag refridgerator / freezer and the freezer wont freeze, but the fridge worksFFTR1814TW(-623739 … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
Have uppr refrigerator, lower freezer. The freezer will not
have uppr refrigerator, lower freezer. The freezer will not freeze. Refrigerator seems to work ok. … read more
Appliance Guru
Appliance Guru
Owner and Technician
17,996 satisfied customers
Our refrigerator is leaking at the freezer section? Can you
Our refrigerator is leaking at the freezer section ? Can you help ? … read more
Appliance Guru
Appliance Guru
Owner and Technician
17,996 satisfied customers
The freezer part of our Frigidaire freezer seems to be
Hey, so the freezer part of our Frigidaire freezer seems to be running warm, even at the coldest setting … read more
travis webb
travis webb
tech.
2,532 satisfied customers
My whirlpool gold refrigerator freezer is frozen in freezer
My whirlpool gold refrigerator freezer is frozen in freezer part and cold on bottom of fridge but top of fridge is warm … read more
Appliance Guru
Appliance Guru
Owner and Technician
17,996 satisfied customers
I have a kitchenaid refrigerator with the freezer on the
I have a kitchenaid refrigerator with the freezer on the bottom. Recently I have noticed ice build up on the floor of the freezer. I cleaned the coils and the humidity control is on. the fridge and fr… read more
Appliance Guru
Appliance Guru
Owner and Technician
17,996 satisfied customers
I have a Whirlpool duet steamer WWW94HEAC and I have error
I have a Whirlpool duet steamer WWW94HEAC and I have error lights eo1 and F09 please help. Clothes are in there and the door won't open. Thanks lisa … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
I have a Eureka Eviro Steamer that does not steam up. I've
I have a Eureka Eviro Steamer that does not steam up. I've emptied it and lots of particles come out. What can I use to clean it? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a gaggenau steamer model VK 230-610 that is not
I have a gaggenau steamer model VK 230-610 that is not working I tried to set the temperature and the display shows F1 message … read more
Appliance Guru
Appliance Guru
Owner and Technician
17,996 satisfied customers
I have a gaggenau steamer model VK 230-610 that is not
I have a gaggenau steamer model VK 230-610 that is not working I tried to set the temperature and the display shows F1 message … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x