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My microwave suddenly quit heating. Clock and timer work.

Customer Question
My microwave suddenly quit...

My microwave suddenly quit heating. Clock and timer work. What is possible cause?

Contractor's Assistant: What's the microwave's make and model? And can you guesstimate how old it is?

GE profile

Contractor's Assistant: Do you plan on doing the work yourself?

No

Contractor's Assistant: Anything else we should know to help you best?

It is six years old

Submitted: 7 months ago.Category: Appliance
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Answered in 1 minute by:
1/5/2018
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,569
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient.

Can I please have the Full model number of the unit to better assist you ?

Does the unit seem to be making the normal noise after you have pressed start ?

And after you have selected a selection and pressed start does the display count down?

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Customer reply replied 7 months ago
Model # PEB2060SM1SS
Yes it makes normal noise
Yes display counts down
Customer reply replied 7 months ago
Model#PEB2060SM1SS
Yes it makes normal noise
Yes display counts down
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

Thank you!
Give me a few minutes to pull up information on this model

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Customer reply replied 7 months ago
Is this a scam? I am contacting my credit card company having them deny payment. I have not received any answer. I am not paying $24.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

please bear with me, once you have given me all of the information that I need it does take time to go to the manufactures and the parts dealers web sites to get you Any parts info to give to you , it is not instant!

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

Ok it took time for the GE website to populate.

If the unit is running and counting down and just not heating , your looking at a bad electronic control board.

GE is showing the the control board part number WB27X10966 is no longer available from them any longer.

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

By law appliance manufactures only have to supply replacement parts for 7 years after the unit was introduced .

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