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Samsung Refrigerator model #RFGO297HDRS. RFG297HDRS/XAA

Customer Question
Samsung Refrigerator model #RFGO297HDRS ...

Samsung Refrigerator model #RFGO297HDRS

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

RFG297HDRS/XAA Samsung Model 4 years old

Contractor's Assistant: Do you plan on doing the work yourself?

The extra wide pull-out try, will not pull-out it's stuck

Contractor's Assistant: Anything else we should know to help you best?

Is there a release to the back of this pull-out that is not engaging or releasing, so we can pull-it out

Submitted: 6 months ago.Category: Appliance
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Answered in 2 days by:
1/8/2018
Appliance Technician: Rusty S, Home Appliance Technician replied 6 months ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 282
Experience: Master Technician at Self
Verified

Hello, I am sorry nobody has gotten back to you yet. Are you still needing help with this?

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Customer reply replied 6 months ago
We still need help. The full width drawer directly above the freezer and directly below the two vegetable drawers. It won’t open. The refrigerator is 4 1/2 years old.
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