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We got a new GE Washing Machine yesterday and it will not…

Customer Question
We got a new...

We got a new GE Washing Machine yesterday and it will not start. The lock lid light that is suppose to come on does not

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

It is brand new - first time trying to use it. Mode GTW330ASK0WW

Contractor's Assistant: Do you plan on doing the work yourself?

Only if it is something very simple

Contractor's Assistant: Anything else we should know to help you best?

The washer did fill up with water so it has a load of clothes in it . . .

Submitted: 7 months ago.Category: Appliance
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Answered in 42 minutes by:
1/5/2018
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 282
Experience: Master Technician at Self
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach GE. JustAnswer is a question and answer site and not affiliated with GE and there is a charge for this service. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 7 months ago
Thank you - You are correct that I was trying to get ahold of GE. I did get in contact with them and made a service appointment with them. I do not want to continue on JustAnswer and I would appreciate someone getting in touch with me because in addition to being told you had responded to my request, they also charged my credit card the additional $31! I most definitely want that charge reversed. I look forward to hearing from the Customer Care team.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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