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The freezer part of my Kenmore refrigerator is filling up…

Customer Question
The freezer part of...

The freezer part of my Kenmore refrigerator is filling up with water about 1/2 in. deep and freezes.

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

It is about six years old. I can not get to the model number

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

I feel like the water may be coming from the ice maker but I am not sure.

Submitted: 6 months ago.Category: Appliance
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Answered in 9 minutes by:
1/4/2018
Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,531
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

Do you have a full model number so I can better assist you? It should be located on a sticker near the ceiling of the refrigerator section and seen if you just open the refrigerator door.

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Customer reply replied 6 months ago
I will get it as soon as I can.
Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

OK, just let me know when you can.

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Customer reply replied 6 months ago
Please refund my money. This is not working for me. I wasn't aware you were going to charge my credit card before anything was finalized. I would appreciate your prompt action on the matter.
Customer reply replied 6 months ago
I don't want a new technician. Refund my money. That is the right thing to do.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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