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I have a PHS920SF-1SS slide in range. 1 week. If possible.

Customer Question
I have a PHS920SF-1SS...

I have a PHS920SF-1SS slide in range

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

1 week

Contractor's Assistant: Do you plan on doing the work yourself?

Yes if possible. Both the convection fan and the serface induction fans do not operate. This causes the unit to shut down.

Contractor's Assistant: Did you double-check the thermostat? And what about the unit's filters?

I do not see filters for the surface units.

Contractor's Assistant: Anything else we should know to help you best?

I was wondering if this the fault of the solid state board? Both fans failed at the same time.

Submitted: 1 month ago.Category: Appliance
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Answered in 2 days by:
1/5/2018
Appliance Technician: Rusty S, Home Appliance Technician replied 1 month ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 156
Experience: Master Technician at Self
Verified

Hello, I am sorry nobody has gotten back to you yet. Are you still needing help with this?

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Customer reply replied 1 month ago
Is there a time we can talk by phone?
Customer reply replied 1 month ago
Is there a $24 amount each time we talk?
Appliance Technician: Rusty S, Home Appliance Technician replied 1 month ago

The phone call fee is $24 but is not required. I can help in this format for only the original question charge.

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Customer reply replied 1 month ago
Are you familiar with the GE PHS920SF-1SS? I am an electrician with hand tools and a meter. I am ready to start testing any time. The induction cooling fan and the convection cooling fan both stopped working at about the same time. This puts the unit out of business.
Appliance Technician: Rusty S, Home Appliance Technician replied 1 month ago

The convection fan is fed by the main oven control, a separate board from the filter board for the induction unit. So their failure is not likely to be a common cause. The tech sheet for this unit is attached as well as a Service Bulletin regarding the filter board.

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Customer reply replied 1 month ago
I put the unit into Bake or Broil. The screen shows preheat for about 30 seconds and then goes blank.
Appliance Technician: Rusty S, Home Appliance Technician replied 1 month ago

Does the voltage drop, causing the control to stop? Oftentimes, because both elements come on at preheat, it will draw higher current and can really strain a weak breaker or poor connection and when the voltage drops at the control, it will go dark until reset.

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Customer reply replied 1 month ago
I measured voltage at these times:
No load 146.6 volts
Bake cycle 144.6 volts
Broil cycle 144.6 volts
Convection 145.6 volts
Induction surface unit 145.6 volts
So an average of 1 to 2 volt of voltage drop line to line.Run time and then unit shuts off under differ conditions:
One surface unit 2 min 15 sec hear no surface unit fan
Two surface units 3 min 45 sec no surface unit fan
Bake 30 sec
Broil 30 sec
Convection 30 sec Fan does come on
Convection & 2 surface units all start at the same time run 30 sec all quite at the same time
Interesting?
Appliance Technician: Rusty S, Home Appliance Technician replied 1 month ago

Where are you seeing those voltages at? You should see around 120 VAC unless measuring between the two element wires, where you would read 240 VAC if the bake cycle is selected.

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Customer reply replied 1 month ago
The voltage reading taken at the pigtail terminal screws on back lower center part of range.
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Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 156
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Experience: Master Technician at Self

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