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Our microwave stopped heating. Just trying to trouble shoot.

Customer Question
Our microwave stopped heating...

Our microwave stopped heating. Just trying to trouble shoot.

Contractor's Assistant: What's the microwave's make and model? And can you guesstimate how old it is?

GE Profile Spacemaker Model JVM3670BF03 2004 manufacture date .... light comes on, runs but doesn't heat

Contractor's Assistant: Do you plan on doing the work yourself?

If we can .... we actually have a home warranty that cancelled our appointment and put us out until the 15th. I miss my microwave!

Contractor's Assistant: Anything else we should know to help you best?

How do I trouble shoot? Curious, what are your offerings?

Submitted: 6 months ago.Category: Appliance
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Answered in 6 hours by:
1/3/2018
Appliance Technician: Engineer-Tech, Home Appliance Technician replied 6 months ago
Engineer-Tech
Engineer-Tech, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,240
Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA
Verified

Hello and welcome to Just Answer. My name is ***** ***** I will be helping you. Sorry you are having trouble with your GE microwave . Please give me a moment to review your question. Please note that it sometimes takes a while to type responses and answers.

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Appliance Technician: Engineer-Tech, Home Appliance Technician replied 6 months ago

The symptom you are experiencing is almost always caused by a bad magnetron - particularly on a 2004 model. This is an advanced repair and is hazardous. If you want to work on it, I can give you the part number. You would just want to make sure the microwave was unplugged for several hours before you work on it in order to discharge the high voltage capacitor. I realize you miss your microwave. However - Since you have a home warranty, I know it is inconvenient to wait until the 15th, but this is a hazardous repair best left to an experienced technician.

- PLEASE rate my service before you leave today. Since we are on the honor system, Just Answer will only credit me for my time if you rate me positively. By giving me a rating of 4 or 5 stars at the TOP RIGHT of your screen I will provide free follow up questions for this appliance after this session. I am not always online, but answer questions as soon as I see them. Thank you.

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Engineer-Tech
Engineer-Tech
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Category: Appliance
Satisfied Customers: 1,240
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Experience: Years of Repair Experience, Bachelor's Electrical Engineering Technology, MBA

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