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I purchased me more top loadungHE washer in April and water…

Customer Question
I purchased me...

I purchased me more top loadungHE washer in April and water won't run in it and I can't turn it off. I have unplugged it to stop it.

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Purchased it I April. It is .Kenmore top-loading HE low water washer.

Contractor's Assistant: Do you plan on doing the work yourself?

No I am a74 year old widow.

Contractor's Assistant: Anything else we should know to help you best?

I need someone to come and fix it.

Submitted: 6 months ago.Category: Appliance
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Answered in 14 minutes by:
1/3/2018
Appliance Technician: Webb-Guy, Handyman replied 6 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,309
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. So water is not entering into the unit your saying?

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Customer reply replied 6 months ago
Correct
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

so more then likely what has happened is your water inlet valve has went bad and will need to be replaced. this is a simple part to replace on your own and will save you a lot of money by doing it yourself if your interested.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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