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I am having a problem with Bosh tumble dryer WTW 86563BY/05.

Customer Question
Hi, I am having...

Hi, I am having a problem with Bosh tumble dryer WTW 86563BY/05. Do you think you can help with that?

Contractor's Assistant: What's the make and model of your dryer? And can you guesstimate how old it is?

It is Bosch Ecologic 7, approx. 5 years old

Contractor's Assistant: Do you plan on doing the work yourself?

Maybe, it depends on complexity

Contractor's Assistant: Anything else we should know to help you best?

It shows symbol for full filter on display and does not work

Submitted: 7 months ago.Category: Appliance
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Customer reply replied 7 months ago
I did clean the serviceable filters. It seems that the problem is with the "self-cleaning" filter. At the front panel of the dryer, in the left botom corner, there is a small door and behind it there is just gray plastic without any opening. There is a grove running around in the plastic and several holes, probably for screws. According to some videos the plastic should be cut off in the grove and this new hole is actually service hole for cleaning the filter. After that some special service doors should be attached to close the hole. I am still refusing to believe it is true.
Customer reply replied 7 months ago
I mean "dent" or "indent" instead of the "grove" in the comment above.
Answered in 1 day by:
1/4/2018
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 282
Experience: Master Technician at Self
Verified

Hello, I am sorry nobody has gotten back to you yet. Are you still needing help with this?

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Customer reply replied 7 months ago
Hi,no. In the meantime, I have asked some service man to come and take a look at it. Please refund me mine 15$, because I am not impressed.Thanks,Pavel
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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